IT Coordinator

UtiliSave, LLC; New York, Northern (NY, KY); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

401(k) with company match

Health/dental/vision insurance

Paid time off

11 paid holidays

Job summary

UtiliSave, LLC, a pioneer in forensic utility bill auditing, is seeking a hands-on IT professional to own day-to-day IT work for our small technology team in New York. You will be the first point of contact for IT support and vendor issues, collaborating closely with developers.

This role is technical, not just helpdesk, involving testing, QA, documentation, and maintaining systems. Reports to the Technology Lead; opportunities to grow into more development or scripting tasks.

Qualifications

• 4+ years of IT experience in support or systems administration.
• Hands-on Microsoft 365 administration including user/email management and access control.
• Experience with JIRA or similar ticketing tools.
• Comfortable communicating with external vendors on technical matters.
• Familiar with testing/QA practices and documenting issues clearly.
• Able to work with developers on technical issues.

Responsibilities

• Handle day-to-day IT support requests — first point of contact for the team.
• Serve as primary point of contact for IT vendor communications — hosting, infrastructure, software.
• Maintain JIRA hygiene on IT and development tickets: creation, grooming, status updates.
• Work hands-on with developers — supporting testing and validation, tracking issues to resolution.
• Track and follow up on open IT tickets and requests, ensuring timely responses.
• Maintain IT systems documentation — access lists, configurations, runbooks.

Skills

4+ years IT experience

Microsoft 365 administration

Strong communication

Vendor coordination

Education

None

Tools

JIRA

Power Platform

Dynamics 365

Claude Code

Job description

The pioneer in forensic utility bill auditing. Since 1991 we've recovered $700M+ for 16,000+ commercial buildings — on pure contingency. No recovery, no fee. As we grow, we need someone to own the day-to-day IT work that keeps our small technology team running.

This is a technical, hands-on role, not a helpdesk-only position. You'll be the first point of contact for IT support and vendor issues, and you'll work directly alongside our developers — supporting testing, catching issues early, and picking up technical work as your capacity and skills grow. Reports to the Technology Lead.

WHAT YOU'LL DO

Responsibilities

• Handle day-to-day IT support requests — M365 account setups, email configuration, access and permissions, hardware/software troubleshooting — as the first point of contact for the team.
• Serve as the primary point of contact for IT vendor communication — hosting, infrastructure, and software vendors.
• Maintain JIRA hygiene on IT and development tickets: creation, grooming, and status accuracy.
• Work hands-on alongside our developers — supporting testing and validation, executing test cases, and tracking issues through to resolution.
• Track and follow up on open IT tickets and requests, keeping response times tight.
• Maintain IT systems documentation — access lists, configurations, runbooks — keeping it current.
• 4+ years of experience in IT support or systems administration.
• Hands-on experience administering Microsoft 365 — user/email account management, access control, basic troubleshooting.
• Experience working with JIRA or a similar ticketing/work-tracking tool.
• Comfortable communicating directly with external vendors on technical and account matters.
• Basic understanding of testing/QA practices — able to execute test cases and document issues clearly.
• Experience with AI-assisted tools such as Claude Code is preferred.
• Strong organizational skills and follow-through; comfortable managing multiple concurrent requests.
• Excellent written and verbal communication, comfortable working directly with developers on technical issues.

NICE TO HAVE

Preferred Qualifications

• Exposure to the Power Platform (Power Automate, Power Apps).
• Exposure to Dynamics 365 CRM or another CRM platform.
• Interest in growing into more hands-on development or scripting work over time.

Benefits: 401(k) with company match, health/dental/vision insurance, paid time off, and 11 paid holidays.