IT Coordinator

Socket.dev; New York (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) with company match

Health/dental/vision insurance

Paid time off

11 paid holidays

Job summary

Socket.dev in New York seeks an experienced IT professional to own day-to-day IT operations and support a small tech team. You will be the first point of contact for IT issues, and you’ll collaborate closely with developers to test, validate, and resolve problems.

You will manage Microsoft 365, vendor communications, and JIRA tickets while documenting configurations and runbooks for ongoing stability and growth.

Qualifications

• 4+ years of experience in IT support or systems administration.
• Hands-on experience with Microsoft 365 and user/email account management.
• Familiarity with JIRA or similar ticketing tools; strong communication with vendors.

Responsibilities

• Handle day-to-day IT support requests — M365 account setups, email configuration, access and permissions, hardware/software troubleshooting.
• Serve as the primary point of contact for IT vendor communication — hosting, infrastructure, and software vendors.
• Maintain JIRA hygiene on IT and development tickets: creation, grooming, and status accuracy.
• Work hands-on alongside our developers — supporting testing and validation, executing test cases, and tracking issues.
• Track and follow up on open IT tickets and requests, keeping response times tight.
• Maintain IT systems documentation — access lists, configurations, runbooks — keeping it current.

Skills

IT support

Systems administration

Microsoft 365

JIRA

QA / testing

Vendor management

Documentation

Communication

Tools

Microsoft 365

JIRA

Job description

The pioneer in forensic utility bill auditing. Since 1991 we've recovered $700M+ for 16,000+ commercial buildings — on pure contingency. No recovery, no fee. As we grow, we need someone to own the day-to-day IT work that keeps our small technology team running.

This is a technical, hands-on role, not a helpdesk-only position. You'll be the first point of contact for IT support and vendor issues, and you'll work directly alongside our developers — supporting testing, catching issues early, and picking up technical work as your capacity and skills grow. Reports to the Technology Lead.

WHAT YOU'LL DO

Responsibilities

• Handle day-to-day IT support requests — M365 account setups, email configuration, access and permissions, hardware/software troubleshooting — as the first point of contact for the team.
• Serve as the primary point of contact for IT vendor communication — hosting, infrastructure, and software vendors.
• Maintain JIRA hygiene on IT and development tickets: creation, grooming, and status accuracy.
• Work hands-on alongside our developers — supporting testing and validation, executing test cases, and tracking issues through to resolution.
• Track and follow up on open IT tickets and requests, keeping response times tight.
• Maintain IT systems documentation — access lists, configurations, runbooks — keeping it current.
• 4+ years of experience in IT support or systems administration.
• Hands-on experience administering Microsoft 365 — user/email account management, access control, basic troubleshooting.
• Experience working with JIRA or a similar ticketing/work-tracking tool.
• Comfortable communicating directly with external vendors on technical and account matters.
• Basic understanding of testing/QA practices — able to execute test cases and document issues clearly.
• Experience with AI-assisted tools such as Claude Code is preferred.
• Strong organizational skills and follow-through; comfortable managing multiple concurrent requests.
• Excellent written and verbal communication, comfortable working directly with developers on technical issues.

NICE TO HAVE

Preferred Qualifications

• Exposure to the Power Platform (Power Automate, Power Apps).
• Exposure to Dynamics 365 CRM or another CRM platform.
• Interest in growing into more hands-on development or scripting work over time.

• Benefits: 401(k) with company match, health/dental/vision insurance, paid time off, and 11 paid holidays.