IT Coordinator

UtiliSave LLC; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Health/dental/vision insurance

Paid time off

11 paid holidays

Job summary

UtiliSave LLC is seeking a hands-on IT Specialist to own day-to-day IT operations for our small technology team. You’ll be the first contact for IT support, manage Microsoft 365 accounts, coordinate vendor issues, and work directly with developers on testing and QA.

The role requires 4+ years in IT support or systems administration, experience with Jira, strong communication skills, and a willingness to grow into scripting or development tasks.

Qualifications

• 4+ years in IT support or systems administration.
• Hands-on Microsoft 365 administration.
• Experience with JIRA or a similar ticketing tool.
• Comfortable communicating with external vendors.
• Basic testing/QA practices.
• Experience with AI-assisted tools preferred (Claude Code).
• Strong organizational skills and multitasking.
• Excellent written and verbal communication with developers.

Responsibilities

• Handle day-to-day IT support requests as first contact for the team.
• Serve as primary point of contact for IT vendor communication.
• Maintain JIRA hygiene on IT and development tickets.
• Work hands-on with developers, supporting testing and validation.
• Track and follow up on open IT tickets and requests.
• Maintain IT systems documentation and runbooks.

Skills

IT support

Systems administration

Vendor communication

QA testing

Multitasking

Documentation

Communication

Tools

JIRA

Microsoft 365

Job description

The pioneer in forensic utility bill auditing. Since 1991 we've recovered $700M+ for 16,000+ commercial buildings — on pure contingency. No recovery, no fee. As we grow, we need someone to own the day-to-day IT work that keeps our small technology team running.

This is a technical, hands-on role, not a helpdesk-only position. You'll be the first point of contact for IT support and vendor issues, and you'll work directly alongside our developers — supporting testing, catching issues early, and picking up technical work as your capacity and skills grow. Reports to the Technology Lead.

WHAT YOU'LL DO

Responsibilities

• Handle day-to-day IT support requests — M365 account setups, email configuration, access and permissions, hardware/software troubleshooting — as the first point of contact for the team.
• Serve as the primary point of contact for IT vendor communication — hosting, infrastructure, and software vendors.
• Maintain JIRA hygiene on IT and development tickets: creation, grooming, and status accuracy.
• Work hands-on alongside our developers — supporting testing and validation, executing test cases, and tracking issues through to resolution.
• Track and follow up on open IT tickets and requests, keeping response times tight.
• Maintain IT systems documentation — access lists, configurations, runbooks — keeping it current.
• 4+ years of experience in IT support or systems administration.
• Hands-on experience administering Microsoft 365 — user/email account management, access control, basic troubleshooting.
• Experience working with JIRA or a similar ticketing/work-tracking tool.
• Comfortable communicating directly with external vendors on technical and account matters.
• Basic understanding of testing/QA practices — able to execute test cases and document issues clearly.
• Experience with AI-assisted tools such as Claude Code is preferred.
• Strong organizational skills and follow-through; comfortable managing multiple concurrent requests.
• Excellent written and verbal communication, comfortable working directly with developers on technical issues.

NICE TO HAVE

Preferred Qualifications

• Exposure to the Power Platform (Power Automate, Power Apps).
• Exposure to Dynamics 365 CRM or another CRM platform.
• Interest in growing into more hands-on development or scripting work over time.

Benefits: 401(k) with company match, health/dental/vision insurance, paid time off, and 11 paid holidays.