IT Configuration Analyst

Marathon TS; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Marathon TS is seeking an IT Configuration Analyst to maintain CMDB records and support ITIL-based configuration management practices across the enterprise. The role collaborates with Change Management, Service Desk, Asset Management, and Infrastructure teams to ensure accurate documentation and data integrity.

The ideal candidate has 4+ years in Configuration Management or related ITSM fields, experience with ServiceNow, and working knowledge of ITIL.

Qualifications

• Experience with Configuration Management and CMDB administration.
• Strong knowledge of ITIL processes and ITSM practices.
• Experience with ServiceNow or similar ITSM platforms.
• Excellent verbal and written communication skills.
• Demonstrated analytical and organizational abilities.
• Enterprise IT environment experience.
• Active Secret Clearance Required.

Responsibilities

• Maintain and update CMDB records and CI relationships.
• Document, track, and manage configuration items across systems.
• Support configuration audits and data quality initiatives.
• Assist Change Management and analyze configuration impact.
• Generate CMDB reports and metrics for compliance.
• Collaborate with IT teams to improve configuration processes.
• Develop and maintain configuration management documentation.
• Participate in continuous process improvements.

Skills

CMDB Administration

IT Asset Management

ITSM

ITIL

ServiceNow

Analytical skills

Communication skills

Education

Bachelor's degree

Tools

ServiceNow

Job description

Marathon TS is seeking an IT Configuration Analyst. This role is responsible for maintaining and managing Configuration Management Database (CMDB) records, supporting ITIL-based configuration management processes, and ensuring the accuracy and integrity of IT asset and configuration information across the enterprise environment.

The ideal candidate will have experience with ServiceNow, Configuration Management, IT Service Management (ITSM), and ITIL best practices. This position works closely with Change Management, Service Desk, Asset Management, and Infrastructure teams to ensure configuration items are properly documented, tracked, and maintained.

Key Responsibilities

• Maintain and update Configuration Management Database (CMDB) records
• Identify, document, and manage Configuration Items (CIs)
• Track relationships between hardware, software, applications, and infrastructure components
• Support configuration audits and data quality initiatives
• Ensure compliance with established configuration management policies and procedures
• Assist with Change Management activities and configuration impact analysis
• Generate reports and metrics related to CMDB accuracy and configuration compliance
• Work with ITSM teams to improve configuration management processes
• Develop and maintain configuration management documentation
• Participate in continuous process improvement initiatives

Required Qualifications

• Active Secret Clearance Required
• Bachelor's degree or equivalent experience
• 4+ years of Configuration Management, IT Asset Management, CMDB Administration, or related ITSM experience
• Experience with ServiceNow or similar ITSM platforms
• Working knowledge of ITIL framework and best practices
• Strong analytical and organizational skills
• Excellent verbal and written communication skills
• Experience working in enterprise IT environments

Preferred Qualifications

• Security+ Certification
• ITIL Foundation Certification
• Federal Government or DoD experience
• ServiceNow CMDB administration experience