Configuration Management Specialist

Agile Defense; Virginia (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

Agile Defense seeks a Configuration Management Specialist to support SACM operations at Quantico, VA, ensuring accurate CMDB records for hardware, software, and services across CONUS/OCONUS with strong audit readiness.

You will analyze data, coordinate audits with government personnel, and apply ITSM principles to maintain lifecycle documentation and assist change impact assessments.

Qualifications

• 2–3 years of IT Asset/Configuration Management support experience.
• Familiarity with ITSM concepts, practices, and procedures.
• Mid-level proficiency in Excel and Access.
• Attention to detail and strong communication skills.

Responsibilities

• Analyze and reconcile large volumes of data to identify discrepancies and develop mitigation strategies.
• Manage and track all customer service assets and configuration items with accurate records.
• Prepare and maintain status reports and lifecycle documentation; support verification processes and audit activities.
• Conduct physical configuration audits with government personnel at major U.S. Marine Corps sites to establish and maintain baselines.
• Perform impact assessments of proposed changes, evaluating system dependencies to inform decisions.
• Research lifecycle information and product bulletins to support sustainment and replacement strategies for end-of-life systems.
• Apply IT Asset Management and Configuration Management expertise to support SACM operations per SOPs.
• Create and manage requests to update objects within the Remedy system.

Skills

IT Asset Management

Configuration Management

ITSM concepts

Microsoft Excel

Microsoft Access

Attention to Detail

Communication

Collaboration

Tools

BMC Atrium CMDB training

BMC Remedy ITSM

BIRT

BMC Analytics

SMART reporting

Job description

Configuration Management Specialist

Location: Quantico, VA

Clearance Level: Secret

Required Certifications: IAT II (CCNA Security, CYSA+, GICSP, GSEC, Security+CE, CND, SSCP); ITILv3 or higher

Job Summary

The Service Asset Configuration Management (SACM) Section provides operational support to maximize the organization’s capabilities and readiness by managing IT assets and configuration items across CONUS and OCONUS locations. The role ensures accurate tracking, reporting, and audit support for hardware, software, virtual, and other service assets throughout their lifecycle within the Configuration Management Database (CMDB).

Responsibilities

• Analyze and reconcile large volumes of data to identify discrepancies, assess findings, and develop effective mitigation strategies.
• Manage and track all customer service assets and configuration items, ensuring accurate records and accountability.
• Prepare and maintain status reports and lifecycle documentation; support verification processes and audit activities.
• Conduct physical configuration audits in collaboration with government personnel at major U.S. Marine Corps sites to establish and maintain accurate baselines.
• Perform impact assessments of proposed changes, evaluating system dependencies to inform decision‑making.
• Research lifecycle information and product bulletins for hardware and software to support sustainment planning and replacement strategies for end‑of‑life systems.
• Apply subject‑matter expertise in IT Asset Management and Configuration Management to support operations in alignment with Customer SACM standard operating procedures.
• Create and manage requests to update objects within the Remedy system.

Qualifications

• Required Certifications: IAT II (CCNA Security, CYSA+, GICSP, GSEC, Security+CE, CND, SSCP) and ITILv3 or higher.
• 2–3 years of IT Asset/Configuration Management support experience.
• Familiarity with IT Service Management (ITSM) concepts, practices, and procedures.
• Mid‑level proficiency in Microsoft Excel and Microsoft Access.
• Attention to Detail; Standards Compliance; Strong Communication; Collaboration and Problem‑Solving skills.
• Preferred: BMC Atrium CMDB training 8.0 or greater; Mid‑level knowledge of BMC Remedy ITSM suite and associated consoles.
• Preferred: 4–6 years of IT Asset/Configuration Management support experience.
• Preferred: Mid‑level knowledge of BMC Internal Reporting Tool (BIRT), BMC Analytics, and SMART reporting.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities