IT Communications Technical Writer

Viasat Government; California (MO); Remote; USD 60,000 - 95,000; Full time

Job summary

Viasat Government seeks an IT Communications Technical Writer to enhance IT communications strategy through clear documentation. The role requires collaborating with project managers and subject matter experts while producing user-friendly documentation. Ideal candidates are self-motivated with strong writing skills and at least 3 years of technical writing experience. This full-time opportunity offers competitive compensation based on experience and location.

Qualifications

• Minimum of 3 years relevant technical writing experience.
• Familiarity with ServiceNow and Confluence.
• Proficient in MS Office Suite.

Responsibilities

• Produce and maintain accurate quick start guides, FAQs, and policies.
• Partner with SMEs to uphold documentation quality.
• Manage knowledgebase workflows for approvals and reviews.

Skills

Technical Writing

Documentation Management

Communication Skills

Attention to Detail

Education

Associate's or Bachelor’s degree in English, Communications, Technical Writing

Tools

MS Office Suite

ServiceNow

Confluence

Job description

1 day ago Be among the first 25 applicants

• Customer Care / Technical Support
• Regular
• None
• Emily Allen
• 4255
  
  

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IT Communications Technical Writer

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• Carlsbad, California; Remote - California, California; Remote - Oregon, Oregon; Remote - Washington, Washington; Remote - Nevada, Nevada
• Customer Care / Technical Support
• Regular
• None
• US Citizenship
• Leslie Carano
• Emily Allen
• 4255
  
  

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Job Description

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What You'll Do

Join our dynamic IT Department as a mid-career IT Communications Technical Writer. Collaborate closely with our IT Technical Writing team to support and enhance our IT communications strategy. You'll work with project managers and customers to craft user-friendly documentation, like quick start guides, Knowledge Base articles, ServiceNow content, procedures, FAQs, policies, and other end-user documents. Bring your experience in applying internal style guides and templates, and help manage and update our knowledgebase of support articles. If you're self-motivated, a great teammate, and enjoy working in a dynamic environment, we want to hear from you.

The day-to-day

Responsibilities

The day-to-day responsibilities of the IT Communications Technical Writer will involve a mixture of activities to ensure the production and maintenance of high-quality IT documentation and communications. A typical day may include:

• Produce and maintain accurate and clear quick start guides, Knowledge Base articles, ServiceNow content, procedures, FAQs, policies, and other end-user documentation.
• Partner with subject matter experts (SMEs), project managers, and customers to gather information and uphold documentation quality.
• Implement and apply internal style guides and templates to maintain consistency and transparency.
• Manage knowledgebase workflows for approvals and reviews, ensuring content is up-to-date.
• Support IT communications through email communications, announcements, and other mediums.
• Continuously seek ways to optimize documentation processes and bring to bear new tools.
  
  

What You'll Need

• Minimum of 3 years relevant technical writing or information management experience.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Publisher, Visio) and Acrobat Pro.
• Experience simplifying complex topics into easy-to-read documentation.
• Ability to accept and incorporate feedback from multiple customers.
• Experience managing a knowledgebase, including workflows for approvals and reviews.
• Excellent written communication skills.
  
  

What Will Help You On The Job

• Associate's or Bachelor’s degree in English, Communications, Technical Writing, or a related field.
• Familiarity with ServiceNow and Confluence.
• Proficiency with Photoshop or Camtasia.
• Experience with both Mac and Windows systems as well as Android and iOS mobile devices.
• Ability to provide effective training sessions in various settings: one-on-one, small and large groups.
• Experience using AI tools for content creation and management.
• Strong attention to detail.
• Self-motivated and a great teammate.
• Ability to communicate effectively in person and in writing.
• Comfortable working with people at all levels in the organization.
• Ability to multitask and prioritize tasks.
  
  

Salary range

$60,000.00 - $95,000.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $74,500.00- $111,500.00/ annually

At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Defense and Space Manufacturing

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