IT Communications Technical Writer

Viasat; California (MO); On-site; USD 60,000 - 95,000; Full time

Job summary

Viasat seeks an experienced IT Communications Technical Writer to enhance our documentation strategy. The role involves crafting various types of documentation, collaborating with project managers and subject matter experts, ensuring high-quality and user-friendly content that supports our IT communication goals.

Qualifications

• Minimum 3 years technical writing experience.
• Experience managing a knowledgebase.
• Ability to accept feedback from multiple customers.

Responsibilities

• Produce and maintain user-friendly documentation.
• Partner with SMEs to gather information.
• Support IT communications through various mediums.

Skills

Technical writing

Written communication

Knowledge management

Ability to simplify complex topics

Education

Bachelor's degree in English, Communications, Technical Writing

Tools

MS Office Suite

ServiceNow

Confluence

Photoshop

Camtasia

Job description

About us

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

Join our dynamic IT Department as a mid-career IT Communications Technical Writer. Collaborate closely with our IT Technical Writing team to support and enhance our IT communications strategy. You'll work with project managers and customers to craft user-friendly documentation, like quick start guides, Knowledge Base articles, ServiceNow content, procedures, FAQs, policies, and other end-user documents. Bring your experience in applying internal style guides and templates, and help manage and update our knowledgebase of support articles. If you're self-motivated, a great teammate, and enjoy working in a dynamic environment, we want to hear from you.

The day-to-day

The day-to-day responsibilities of the IT Communications Technical Writer will involve a mixture of activities to ensure the production and maintenance of high-quality IT documentation and communications. A typical day may include:

• Produce and maintain accurate and clear quick start guides, Knowledge Base articles, ServiceNow content, procedures, FAQs, policies, and other end-user documentation.
• Partner with subject matter experts (SMEs), project managers, and customers to gather information and uphold documentation quality.
• Implement and apply internal style guides and templates to maintain consistency and transparency.
• Manage knowledgebase workflows for approvals and reviews, ensuring content is up-to-date.
• Support IT communications through email communications, announcements, and other mediums.
• Continuously seek ways to optimize documentation processes and bring to bear new tools.

What you'll need

• Minimum of 3 years relevant technical writing or information management experience.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Publisher, Visio) and Acrobat Pro.
• Experience simplifying complex topics into easy-to-read documentation.
• Ability to accept and incorporate feedback from multiple customers.
• Experience managing a knowledgebase, including workflows for approvals and reviews.
• Excellent written communication skills.

What will help you on the job

• Associate's or Bachelor's degree in English, Communications, Technical Writing, or a related field.
• Familiarity with ServiceNow and Confluence.
• Proficiency with Photoshop or Camtasia.
• Experience with both Mac and Windows systems as well as Android and iOS mobile devices.
• Ability to provide effective training sessions in various settings: one-on-one, small and large groups.
• Experience using AI tools for content creation and management.
• Strong attention to detail.
• Self-motivated and a great teammate.
• Ability to communicate effectively in person and in writing.
• Comfortable working with people at all levels in the organization.
• Ability to multitask and prioritize tasks.

Salary range

$60,000.00 - $95,000.00 / annually.
For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $74,500.00- $111,500.00/ annually



At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.
EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.