IT Collaboration Systems Support Analyst

CalPERS; Sacramento (CA); Hybrid; USD 55,000 - 98,000; Full time

Job summary

CalPERS is seeking an IT Collaboration Systems Support Analyst to help deliver reliable, customer-focused technology support across enterprise collaboration tools. In this role you will manage SharePoint Online, Microsoft Teams, and Zoom, assist with service desk operations, and contribute to IT projects and process improvements to keep CalPERS connected and responsive.

You will work under the IT Supervisor II, providing training and technical guidance while collaborating with cross-functional

Qualifications

• Statement of Qualifications (SOQ) required and must address the specific questions.
• Experience providing technical support for collaboration tools in enterprise environments such as SharePoint Online, Teams, or Zoom.
• Ability to manage multiple priorities, projects, or service requests in a fast-paced environment.

Responsibilities

• Support the Customer Technologies Support Service Desk and Access Management within IT Service Branch.
• Manage collaboration tools: SharePoint Online, Teams, Zoom; assist with service desk operations.

Skills

Service desk support

Training others

User guidance

Collaboration tools

Tools

SharePoint Online

Microsoft Teams

Zoom

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #: JC-529237

Position #(s): 275-812-1401-031

Working Title: IT Collaboration Systems Support Analyst

Classification: INFORMATION TECHNOLOGY ASSOCIATE

$4,935.00 - $6,614.00 A

$5,424.00 - $7,270.00 B

$5,930.00 - $7,947.00 C

$6,521.00 - $8,740.00 D

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people – the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.

If you are interested in becoming part of a diverse and inclusive workforce where talent, experience, and expertise are valued, CalPERS invites you to apply for this employment opportunity. To find out more about our Diversity, Equity, and Inclusion efforts, visit our website !

To take a look at CalPERS as a destination employer, view this YouTube video .

Job Description And Duties

Join a dynamic team that helps power California Public Employees' Retirement System (CalPERS) technology services across the enterprise. Under the general supervision of the Information Technology Supervisor II, the Information Technology Associate (ITA) will support the Customer Technologies Support Service Desk and Access Management Section within the Information Technology Service Branch.

In this role, you will help deliver reliable, customer-focused technology support by managing collaboration tools such as SharePoint Online, Microsoft Teams, and Zoom; assisting with service desk operations; supporting batch processing; and contributing to IT projects and process improvements. This position offers the opportunity to work closely with customers and cross-functional teams, provide training and technical guidance, and play an important role in keeping CalPERS connected, efficient, and responsive.

Telework Information: This position is eligible for a hybrid work schedule, with up to two days of remote work and three days or more onsite, per week.

Sponsorship: This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes.

Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

How did you hear about this position? Tell us in this brief survey .

You will find additional information about the job in the Duty Statement .

Special Requirements

Statement of Qualifications: Please provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.

The SOQ must be typed, titled “Statement of Qualifications,” and each response must list all relevant experience, education, and training, including duties performed. The SOQ must not exceed two pages in length.

• Based on the duty statement, describe your technical background, leadership experience, knowledge, skills, and accomplishments that make you the best candidate for this position.
• Describe your experience providing technical support for collaboration tools and enterprise environments such as SharePoint Online, Microsoft Teams, Zoom, or similar platforms. Include your role in troubleshooting, administration, training, or user support.
• Describe your experience working on multiple priorities, projects, or service requests in a fast-paced environment. How do you organize your work, meet deadlines, and maintain accuracy and quality?

Minimum Qualifications

All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under “Minimum Requirements.”

Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR’s CalCareers website .

Need help with your state application, resume, Statement of Qualifications, or interview preparation?

The CalPERS Career Services & Outreach team provides comprehensive support throughout the CalPERS hiring process. Our services include one-on-one online consultations for application assistance, Statement of Qualification review, and interview preparation. To schedule an appointment and receive personalized guidance from our team, please use the following booking link: CalPERS Career Services Consultations .

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.