IT Client Support Technician (Tier 1–2) – Windows & Mac

Northern-Quest-Resort-; Airway Heights (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

Kalispel Tribe of Indians seeks a Client Support Technician to provide Tier 1/2 support across casino and tribal operations. You will troubleshoot hardware and software, configure and deploy end-user devices, and assist with documentation and user training.

Two years of hands-on IT experience, knowledge of Windows/macOS/iOS, and CompTIA A+ (preferred) are desired. The role requires visiting tribal venues and maintaining system continuity.

Qualifications

• Two years of practical experience with installation, operation, and maintenance of client systems and services.
• A minimum of two years of direct, hands-on experience in procurement, configuration, deployment, management, and administration of end user devices.
• Two years of practical knowledge with the current Microsoft Office environment and Microsoft applications and the ability to assist users with the applications and troubleshoot program errors.
• Two years of practical experience with Windows desktop, MacOS and iOS operating systems.
• Two years of practical experience with Windows command line and PowerShell utilities including Ping, Trace Route, IP Config, and gpresult.
• Working knowledge of Active Directory, Group Policy Management, and Computer Management tools.
• Working knowledge of Internet search engines and advanced technical language to perform searches for solutions to technical problems

Responsibilities

• Provide Level I support of technology resources and act as an escalation point for advanced requests.
• Research, evaluate, and recommend products and services for client requirements.
• Create user documentation and train users on software and hardware as required.
• Suggest improvements to IT processes to enhance efficiency and service levels.
• Configure, install, move, and change end-user devices including OS and applications.
• Alert management to emerging trends in incidents.
• Coordinate with IT staff for set-up and continuity.
• Test resolutions to ensure problems are resolved.
• Monitor systems and notify IT Support staff about outages; determine IT support scope and escalation.

Skills

Troubleshooting

Customer service

Communication

Teamwork

Research

Prioritization

Education

Associate degree in Information Technology

CompTIA A+ certification preferred

Tools

Active Directory

Group Policy Management

PowerShell

Windows command line

Microsoft Office

Job description

Kalispel Tribe of Indians seeks a Client Support Technician to provide Tier 1/2 support across casino and tribal operations. You will troubleshoot hardware and software, configure and deploy end-user devices, and assist with documentation and user training.

Two years of hands-on IT experience, knowledge of Windows/macOS/iOS, and CompTIA A+ (preferred) are desired. The role requires visiting tribal venues and maintaining system continuity.