Office Assistant 2 (02-6308)

Alaska Horizon; Anchorage (AK); On-site; USD 42,000 - 54,000; Full time

Job summary

Alaska Horizon seeks an administrative support professional to serve the Anchorage Office, ensuring smooth daily operations and strong customer service for internal and external stakeholders.

You will greet visitors, manage mail and packages, coordinate equipment and supplies, and handle basic IT/conferencing support, while assisting with onboarding and payroll tasks as part of workforce support.

Qualifications

• Attention to Detail: thorough and conscientious in daily tasks.
• Communication: clear, concise, and professional with all stakeholders.
• Self-Management: takes initiative with minimal supervision and timeliness.
• Adaptability: adjusts priorities when needed in a changing workflow.
• Analytical Thinking/Problem Solving: uses logic to address routine issues and requests.

Responsibilities

• Greet visitors and provide frontline customer service.
• Sort, prepare, and distribute incoming and outgoing mail and packages.
• Maintain and coordinate distribution of equipment, spreadsheets and ticketing.
• Process office supply requests and small procurements.
• Track facilities maintenance and coordinate repairs with building staff.
• Create service requests and provide basic troubleshooting and conferencing support.
• Assist Workforce Development Specialist with onboarding, recruitment, interview scheduling, and payroll tasks.

Skills

Attention to Detail

Communication

Self-Management

Adaptability

Analytical Thinking

Education

High school diploma or equivalent

Job description

Job Description

This position is open to Alaska Residents only. Please check our

residency definition

to determine if you qualify.

What You Will Be Doing

You will serve as the primary administrative support for OIT’s Anchorage Office, ensuring smooth daily operations and exceptional customer service for internal and external stakeholders.

In this role, you will:

• Greet visitors and provide frontline customer service.
• Sort, prepare, and distribute incoming and outgoing mail and packages.
• Maintain and coordinate distribution of equipment, associated spreadsheets and ticket management.
• Process office supply requests and small procurements.
• Track facilities maintenance and arrange equipment repairs.
• Create service requests and provide basic troubleshooting and conferencing support.
• Act as the Workforce Development Specialist Assistant with onboarding, recruitments, interview scheduling, job fairs, biweekly payroll tasks, including time entry and reviewing TIMEI documents.
• Monitor office conditions and coordinate with building staff when needed.
• Track facilities maintenance and arrange equipment repairs.
• Create service requests and provide basic troubleshooting and conferencing support.

Our Organization, Mission, and Culture

Our Vision

One Government, empowered by innovative technical collaboration.

Our Mission

Simplify processes, boost efficiency, and protect Alaskans' data by working together and using innovative solutions to deliver secure and improved government services.

Why this job matters

Your work ensures OIT Anchorage staff has reliable, accurate, and timely administrative support—keeping operations running smoothly and helping the organization deliver high-quality services statewide.

The Benefits of Joining Our Team

This is an opportunity to get your foot in the door of the State's enterprise-level IT functions. You get to learn about state processes, learn the organizations and levels of department support, and hone your executive support skills.

The State of Alaska offers a diverse training platform in many areas in support of your career goals, and a team dedicated to developing training plans to help you meet your career goals.

The Working Environment You Can Expect

Our Anchorage offices are located at 619 E Shipcreek Ave, offering easy access to nature trails, shopping, and eateries in the downtown corridor.

The daily work environment is a computer/technology and business office environment.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively in a brief, clear and organized manner, considering the audience and nature of the information (for example, technical, sensitive, controversial); recognizes or uses correct English grammar, punctuation, and spelling; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Minimum Qualifications

High school diploma or the equivalent.

AND

One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution:

Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note:

"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

Additional Required Information

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our

residency definition

to determine if you qualify.

At time of interview

, please be prepare to provide:

Three (3) professional references and current contact numbers, including two (2) current or former supervisors;

Copies of your two (2) most recent employment performance evaluations if available; please substitute with letters of recommendation if evaluations are not available.

A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) to verify that you meet the minimum qualifications. if not provided, transcripts will be required prior to appointment.

APSIN

Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Appli