IT Client Support Specialist 4 (Lead)

Corrections; Anchorage (AK); On-site; USD 85,000 - 105,000; Full time

Job summary

The Alaska Department of Corrections, Division of Administration & Support, is seeking an IT Client Support Specialist 4 in Anchorage, AK. The role focuses on lead technical support for desk­top, software, and endpoint systems across correctional facilities.

You will manage inmate network infrastructure, including LAN/WAN design, security, and server administration, while providing expert oversight for DOC divisions and mentoring junior staff.

Qualifications

• Network Management: Knowledge of operation, management, and maintenance of network and telecommunication systems.
• Strategic Thinking: Formulates objectives and priorities; implements plans with long-term interests of the organization.
• Systems Life Cycle: Knowledge of systems life cycle management concepts to plan, implement, operate, maintain information systems.
• Technical Expertise: Applies technical knowledge to solve problems; develops solutions for highly complex issues.

Responsibilities

• Provide lead technical support for AKOSN/ISN desktop, software, and endpoint systems, including imaging, configuration, and troubleshooting across correctional facilities.
• Manage and maintain inmate network infrastructure, including LAN/WAN design, security monitoring, server administration, and authentication services.
• Support departmental Line of Business systems by delivering expert-level network, security, and application oversight for DOC divisions.
• Coordinate technical work, resolve complex issues, and mentor lower-level technicians.

Job description

Job Description

The Department of Corrections, Division of Administration & Support, is recruiting for an IT Client Support Specialist 4 position in Anchorage, AK.

***This position is open to Department Employees only***

Watch Alaska DOC's video here:

DOC 2026_45 sec

What You Will Be Doing:

Provide lead technical support for AKOSN/ISN desktop, software, and endpoint systems, including imaging, configuration, and troubleshooting across correctional facilities.

Manage and maintain inmate network infrastructure, including LAN/WAN design, security monitoring, server administration, and authentication services.

Support departmental Line of Business systems by delivering expert-level network, security, and application oversight for DOC divisions.

Serve as the primary subject matter expert by coordinating technical work, resolving complex issues, and mentoring lower-level technicians.

Perform additional duties as assigned while ensuring operational continuity, compliance, and secure technology environments.

Our Mission, Values, and Culture:

The Alaska Department of Corrections ensures public safety through secure confinement, reformative programming, and structured community reintegration. Staff uphold a professional, safe, and respectful environment while honoring the rights and dignity of crime victims. Offenders are treated humanely and are expected to actively work toward personal reform each day.

Benefits of Joining Our Team:

We offer the opportunity to contribute directly to public safety through impactful, mission driven work. You will collaborate with skilled professionals in a supportive, respectful, and service oriented environment. The department provides meaningful career growth through complex technical responsibilities, mentorship opportunities, and continuous skill development. Your work will help strengthen critical systems that support both staff and offender reform efforts. Together, we advance a safer and more resilient Alaska.

The Working Environment You Can Expect:

You can expect a professional work environment that includes office-based duties as well as periodic work within correctional institutions and probation and parole offices. Depending on operational needs and performance, telework opportunities may be available in the future.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

Information Technology Program Management: Knowledge of the principles, methods, and tools for the coordinated management of an IT program to include providing oversight of multiple IT projects, integrating dependent schedules and deliverables, and related activities (for example, benefits management, life cycle management, program governance).

Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Minimum Qualifications

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications.

Please ensure your application

(through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in:

Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.

Strategic Thinking: Formulates objectives and priorities; implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.

Systems Life Cycle: Knowledge of systems life cycle management concepts used to plan, develop, implement, operate, and maintain information systems.

Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solve using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area.

Equivalent to those typically gained by:

Training and progressive experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems; maintaining security software; and configuring network settings for workstations.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Additional Required Information

REQUIRED DOCUMENTS

If selected for an interview, the applicant must provide the following:

Pre-Employment Certification (to be provided upon scheduling of interview)

Copy of Driver’s License

References: Supervisory minimum of 3

SPECIAL NOTICE

Semi frequent travel around the State of Alaska Department of Corrections.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials…