IT Client Support Professional

NC State University; Raleigh (NC); On-site; USD 57,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Retirement Programs

Paid Time Off

Job summary

NC State University in Raleigh is seeking an IT Client Support Professional to deliver comprehensive desktop and endpoint computing support for faculty, staff, and students within the College of Natural Resources. The role covers Windows, Mac, and limited Linux environments, ensuring classroom, lab, and conference spaces run reliably.

The ideal candidate will have a two-year IT background and an Associate’s degree in Computer Science or Information Technology, with strong customer service and

Qualifications

• Associate’s degree in Computer Science, Information Technology, or related discipline and two years of experience in IT field.
• Experience supporting Windows, Mac, and Linux in classroom and lab settings.
• Strong customer service and communication skills.
• Familiarity with enterprise applications and university-supported technologies.

Responsibilities

• Provide desktop and endpoint computing support for faculty, staff, and students.
• Install, configure, deploy, and troubleshoot software and hardware.
• Support instructional technology in classrooms and labs.
• Assist with asset management and system imaging.
• Contribute to IT projects and service improvements.

Skills

Customer Service

Windows

Mac

Linux

End-user Support

Education

Associate’s degree in Computer Science/Information Technology

Tools

Device management tools

Job description

IT Client Support Professional

$57,000 - $62,000

Monday - Friday 8:00 am - 5:00 pm

Raleigh

College of Natural Resources

We are committed to sharing knowledge with the people of North Carolina and supporting the economic prosperity of communities through the responsible and sustainable use of forest and natural resources. North Carolina is rich in forest resources, with nearly 60 percent (18.3 million acres) of the state covered in forests. The stewardship of these resources is critical for maintaining water and air quality, supporting wildlife habitat, preserving natural landscapes, and sustaining economic growth.

Through extension and outreach programs, we provide timely access to new discoveries and techniques that impact the lives of the public, landowners, community leaders, industry professionals, and other stakeholders. These efforts are delivered through a wide range of educational programs and professional services.

Our programs span a broad spectrum, from Christmas tree production to youth education, ensuring that varied audiences benefit from our work. The College of Natural Resources (CNR) at North Carolina State University is a global leader in the sustainable use of natural resources. The college’s integrated approach to teaching, research, and service addresses the many ways in which people’s physical, economic, and social needs are met through responsible resource management.

To learn more about our college and its mission, please visit: http://cnr.ncsu.edu/about/

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

The primary purpose of this position is to provide comprehensive IT support to faculty, staff, and students within the College of Natural Resources, with a focus on endpoint computing, instructional technology, and day-to-day technical operations.

This role is responsible for the setup, deployment, maintenance, and support of desktop and laptop systems across Windows, Mac, and Linux environments. The position provides technical support for classrooms, computer labs, and conference spaces, ensuring that instructional technology and related systems function reliably to support teaching and learning.

The position troubleshoots a wide range of hardware, software, and connectivity issues, working both independently and collaboratively with other IT staff to resolve incidents. and fulfill service requests.

The role also assists with system deployments, asset management, and ongoing maintenance of computing resources across the college.

In addition, this position contributes to IT projects and service improvements as assigned and continues to build technical expertise, including developing proficiency in Linux-based systems and research computing support. The role may also provide informal guidance and task direction to student employees or interns.

Strong customer service skills, adaptability, and the ability to manage multiple priorities are essential to effectively support the varied and evolving technology needs of the college.

Desktop Support

Provides technical support for desktop computing, printers, and related peripherals across Windows, Mac, and limited Linux environments. Responsibilities include system setup, configuration, deployment, and troubleshooting for faculty, staff, and students. This role supports standard software and applications, assists with network connectivity issues, and ensures systems are maintained in alignment with university policies and security standards.

Provides support for a range of user needs, including troubleshooting hardware and software issues and assisting with installation and configuration of applications on university-supported devices.

Instructional Technology Support

Supports instructional technology across classrooms, computer labs, and conference spaces, including troubleshooting audiovisual equipment, maintaining classroom computing systems, and assisting instructors with technology needs. Works to ensure minimal disruption to teaching and learning by responding to issues in a timely and customer-focused manner.

Hardware Deployment and Asset Lifecycle Management

Assists with desktop infrastructure and lifecycle management, including inventory tracking, hardware deployments, redeployments, and coordination with surplus processes. Contributes to maintaining accurate records of IT assets and participates in system imaging and configuration processes.

IT Projects and Service Improvements

Participates in IT projects and service improvements as assigned, contributing to implementation efforts, testing, and documentation. Works collaboratively with other IT staff to support college-wide initiatives and may assist with tasks related to system administration, including basic support of Linux-based systems and research computing environments.

May provide informal guidance and task direction to student employees or interns, assisting with workload distribution and ensuring service requests are addressed effectively.

This role requires the ability to prioritize competing requests, communicate effectively with a varied user base, and apply problem-solving skills across a wide range of technical issues.

This position is open for current NC State Employees only, permanent or temporary.

Other Responsibilities

Other duties as assigned.

Minimum Education and Experience

Associate’s degree in Computer Science, Information Technology, or related discipline and two years of experience in the information technology field related to the area of assignment; or bachelor’s degree and two years of experience in the information technology field related to the area of assignment; or bachelor’s degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Other Required Qualifications

Technical Support (Desktop and Endpoint Computing)

Demonstrated ability to support Windows and Mac systems, including system setup, configuration, deployment, and troubleshooting. Working knowledge of Linux systems with the ability to provide basic support and a willingness to continue developing proficiency. Familiarity with standard enterprise applications, device management tools, and university-supported technologies.

Instructional and Classroom Technology Support

Ability to support classroom and instructional technology, including audiovisual equipment, presentation systems, and computing environments. Capable of troubleshooting issues in time-sensitive situations and providing effective support to instructors and presenters.

Customer Service and Communication

Strong customer service skills with the ability to communicate technical concepts clearly to a varied user base, including faculty, staff, and students. Demonstrated ability to respond to issues professionally and maintain a service-oriented approach in a high-demand environment.

Problem Solving and Adaptability

Ability to troubleshoot a wide range of hardware, software, and connectivity issues. Capable of prioritizing multiple requests, adapting to changing needs, and working both independently and collaboratively to resolve technical problems.

Collaboration and Team Support

Ability to work effectively as part of a team, contributing to shared goals and supporting IT initiatives. Willingness to assist colleagues, share knowledge, and contribute to a positive team environment.

Preferred Qualifications

• Experience working in a higher education environment or similarly complex organizational setting.
• Familiarity with enterprise IT service management practices (e.g., ticketing systems, service workflows, or incident tracking).
• Exposure to scripting or automation tools used to improve efficiency in system management or support tasks.
• Experience working in environments that support research or specialized computing needs.
• Familiarity with IT documentation practices, including creating or maintaining technical guides or knowledge base content.
• Demonstrated interest in continued professional development in IT systems, infrastructure, or emerging technologies.
• Strong communication and customer services skills

Required License(s) or Certification(s)

• Valid Driver’s license

Valid NC Driver's License required

No

Commercial Driver's License required

No

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.