IT Client Support Lead - Tech & Team Delivery

Dresner Group; Columbia (MD); On-site; USD 80,000 - 110,000; Full time

Job summary

Dresner Group in Columbia, Maryland, is seeking a hands-on technical engineer to manage a support team and deliver IT infrastructure support. The ideal candidate will have 7-10 years of experience and certifications, alongside strong problem-solving skills.

You will enhance productivity, maintain service levels, and facilitate customer resolutions. A willingness to work flexible hours is essential. Join us in a fast-paced environment where your contributions make a difference.

Qualifications

• 7-10 years of career oriented working experience with managed service providers.
• Willingness to work evenings and weekends on occasion.
• Certifications like MCDST, MCTS, A+, Network+, CCA, VCP, MCSA, MCITP.

Responsibilities

• Deliver IT infrastructure support using remote capabilities.
• Manage the Client Support team and triage support requests.
• Improve productivity by recommending changes in tools and processes.

Skills

Active Directory Administration

TCP/IP, DNS, DHCP

Remediation of Virus/Malware Infections

Microsoft Office Suite

Service oriented attitude

Education

Bachelor's degree in information technology

Tools

Firewalls

Routers

Switches

Microsoft Server Operating Systems

Job description

Dresner Group in Columbia, Maryland, is seeking a hands-on technical engineer to manage a support team and deliver IT infrastructure support. The ideal candidate will have 7-10 years of experience and certifications, alongside strong problem-solving skills.

You will enhance productivity, maintain service levels, and facilitate customer resolutions. A willingness to work flexible hours is essential. Join us in a fast-paced environment where your contributions make a difference.