IT Client Services Technician - Desktop & Remote Support

RiseMe; Santa Clara (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Coherent Corp. is seeking an IT Support professional to install, configure, and maintain desktops, laptops, mobile devices, and peripherals across multiple locations. You will diagnose and resolve hardware, software, and network issues, including printers, VPNs, and malware, while ensuring SLA adherence.

The role requires 2–4 years in IT support, a degree in IT or CS, and familiarity with AD, DNS, DHCP, Group Policy, and Microsoft 365. Occasional travel and remote work flexibility are included.

Qualifications

• Two to four years of IT support experience.
• Associate or bachelor’s degree in information technology or related field preferred.
• Relevant IT certifications are a plus.
• Intermediate understanding of Windows Active Directory, Group Policy, DNS, DHCP, RDP, printing, user accounts, distribution lists, and security groups.
• Familiarity with antivirus and endpoint security applications, VPN technologies, and wireless networks.
• Working knowledge of Windows operating systems and Microsoft 365 applications.
• Experience using remote management and remote support tools.
• Experience using an ITSM platform, including opening, updating, resolving, and closing tickets while maintaining SLA requirements.
• Ability to coordinate with vendors and follow up on vendor-related requests and tickets.
• Understanding multifunction printers and enterprise printing solutions.
• Ability to troubleshoot and resolve basic network connectivity issues.

Responsibilities

• Install, configure, maintain, and deploy desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware, software, performance, Wi-Fi, network connectivity, and printing issues.
• Perform basic break/fix maintenance for printers and PCs onsite or remotely.
• Troubleshoot viruses, malware, and spyware per company procedures.
• Monitor IT service management system and ensure tickets are documented and resolved or escalated within SLAs.
• Coordinate IT incidents and service requests from multiple locations.
• Maintain inventory records for IT equipment.
• Travel occasionally to other locations for hands-on support.

Skills

Customer service

Active listening

Interpersonal skills

Problem-solving

Analytical thinking

Critical thinking

Time management

Education

Associate or bachelor’s degree in information technology or related field

IT certifications are a plus

Tools

Active Directory

Group Policy

DNS

DHCP

RDP

Microsoft 365

VPN technologies

Remote management tools

ITSM platform

Job description

Coherent Corp. is seeking an IT Support professional to install, configure, and maintain desktops, laptops, mobile devices, and peripherals across multiple locations. You will diagnose and resolve hardware, software, and network issues, including printers, VPNs, and malware, while ensuring SLA adherence.

The role requires 2–4 years in IT support, a degree in IT or CS, and familiarity with AD, DNS, DHCP, Group Policy, and Microsoft 365. Occasional travel and remote work flexibility are included.