IT Client Services Tech: Desktop, Network & Remote Support

Coherent; Santa Clara (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Coherent Corp. is seeking an IT Support Specialist to install, configure, and maintain desktops, laptops, printers, and mobile devices across multiple locations. You will diagnose and resolve hardware, software, and network issues, manage ITSM tickets, and ensure SLAs are met.

You will work with cross-functional IT teams, maintain asset inventories, and support e‑waste processes. A+ years of experience and relevant IT education are preferred, with travel to other sites as needed.

Responsibilities

• Install, configure, maintain, optimize, relocate, and deploy desktop and notebook computers, mobile devices, printers, and other peripherals.
• Diagnose and resolve hardware, software, performance, Wi‑Fi, network connectivity, and printing issues.
• Perform basic break/fix maintenance and repairs for printers, desktops, laptops, and related equipment both onsite and remotely.
• Troubleshoot and resolve viruses, malware, and spyware issues in accordance with company procedures.
• Monitor and maintain the IT service management system, ensuring tickets are accurately documented, resolved, or escalated within established SLAs.
• Coordinate and respond to IT incidents and service requests from multiple locations.
• Maintain accurate inventory records for laptops, desktops, mobile devices, printers, and other IT equipment.
• Schedule, process, and maintain e-waste in accordance with company policies.
• Comply with corporate IT policies, standards, procedures, and security requirements.
• Collaborate with Network Operations, Systems, Operations, Enterprise Applications, and other IT teams to support onsite requests and business requirements.
• Communicate professionally with users, demonstrate urgency, empathy, and a customer-focused approach.
• Prioritize assignments while managing multiple tickets, projects, and competing deadlines.
• Provide support at various company locations as needed.
• Work effectively both independently and as part of a team.
• Adapt quickly to changing priorities, technologies, and business requirements.
• Travel occasionally to other locations as required.
• Maintain excellent verbal and written communication.

Job description

Coherent Corp. is seeking an IT Support Specialist to install, configure, and maintain desktops, laptops, printers, and mobile devices across multiple locations. You will diagnose and resolve hardware, software, and network issues, manage ITSM tickets, and ensure SLAs are met.

You will work with cross-functional IT teams, maintain asset inventories, and support e‑waste processes. A+ years of experience and relevant IT education are preferred, with travel to other sites as needed.