Engineer, Operations Assurance

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking an Infrastructure Compliance professional in Jacksonville, FL to ensure IT system security and regulatory alignment.

The role involves collaborating with network, server, and data teams to remediate findings, perform root-cause analyses, and respond to internal, external, and regulatory audits. The ideal candidate will have strong technical skills, analytical thinking, and experience with security best practices, scripting, and cloud/operating system

Qualifications

• 3+ years of relevant experience in infrastructure/compliance roles.
• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Proficient with Microsoft Office tools (Visio, Excel, Word, PowerPoint).
• Experience with relational databases, endpoints/APIs, and UI data analysis.
• Knowledge of scripting languages (Python, SQL, Power Query) and data transformation.
• Familiarity with network protocols, cloud infrastructure, and Linux/Windows administration.

Responsibilities

• Communicate clearly with technical and non-technical audiences at various levels.
• Multitask in a fast-paced environment focusing on timeliness, documentation, and communication.
• Suggest business workflow improvements and efficiencies for products and features.
• Serve as subject matter expert for Infrastructure and Network Engineering teams.
• Develop technical solutions to identify and remediate non-compliance with internal, external, and regulatory requirements.
• Document enhancements to processes, data management, and platform capabilities.
• Deliver and execute plans for deploying approved process and technology improvements.
• Automate deployment workflows to minimize manual intervention and errors.
• Ensure network devices comply with DISA STIG controls.
• Monitor and coordinate with teams to maintain CIS benchmarks compliance.

Skills

IT security fundamentals

Technical communication

Analytical thinking

Multitasking

Education

Bachelor’s degree in CS/IS or related field

Tools

Python

SQL

XML/JSON

GIT

Puppet

Job description

Overview

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

As an Infrastructure Compliance professional, you will be responsible for ensuring the security and integrity of our IT systems and applications. You will facilitate with various IT teams (network, server, etc.) the remediation efforts and root cause analysis identified by all lines of defense. You will also gain experience responding to various audits (internal, external and regulatory). To succeed in this role, you will need strong technical skills, analytical thinking, problem-solving abilities, and knowledge of IT security best practices.

Responsibilities

• Communicate verbally and in writing to technical and non-technical audiences of various levels both internally and externally
• Multitask in a fast-paced environment with a focus on timeliness, documentation, and communications with peers and business users
• Suggest business workflow and recommend improvements and efficiencies to new and existing products and features
• Serve as subject matter expert for Infrastructure, Network Engineering, Network Operations, Server Engineering and various IT applications
• Develop technical solutions to identify technical non-compliance with internal, external and regulatory requirements.
• Documenting enhancements to processes, data management, and technical capabilities of the platform and its supporting functions.
• Deliver and execute on plans for deploying approved enhancements to processes and technologies that support the overall suite of platform products
• Automate deployment workflows to minimize manual intervention and reduce errors.
• Responsible for network device appliances to DISA STIG controls
• Monitoring and partnering with appropriate teams to ensure CIS benchmarks are compliant.

Knowledge and Experience

• 3+ years of relevant experience
• Bachelor’s degree in Computer Science, Information Systems, or related field
• Proficient using Microsoft products including Visio, Excel, Word and PowerPoint
• Experience working within an integrated technology environment – using relational databases, endpoints/APIs and UIs to read and analyze data
• Experience and understanding of the construction of various structured document formats such as XML and JSON, as well as integration technologies such as Python, .NET, C++ and Java
• Knowledge and experience of scripting languages for the transformation of data, e.g. Python, SQL, Power Query, or advanced use of Excel and VBA
• High level understanding of data communication protocols - e.g. HTTPS, TCP Sockets and Web Sockets.
• Intermediate level of understanding around networking principles and technologies - e.g. IP addressing, firewalls, routers, switches
• High level understanding of cloud infrastructure and best practices
• Experience in Linux or Windows administration
• Collaborate and work closely with Systems, Infosec, and Datacenter engineering teams
• Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, Bitbucket, etc.)
• Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod)

Desirable Knowledge and Experience

• Strong analytical and problem-solving capabilities
• Experience in maintaining data, defining operational processes and partnering across product, operations and development groups
• Experience with documenting business and system requirements including documentation of comprehensive use-cases and working within iterative software development environments
• Experience creating Policy and Procedure documentation
• Must be comfortable working with and presenting to a broad base of internal and external clients at different seniority levels
• Ability to grasp very complex architectural concepts.
• Knowledge of Cisco, Juniper, Arista and other vendor equipment and configuration
• Knowledge and experience with Routing Protocols (BGP, RIP, OSPF, etc.)
• Experience in MPLS and Traffic Engineering
• Strong verbal and written communication and customer service skills
• Experience with network traffic analysis, Splunk and firewall logs

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.