IT Change & Communications Lead

Connexion Systems & Engineering Inc.; Boston (MA); Hybrid; USD 64,000 - 69,000; Full time

Job summary

Connexion Systems & Engineering Inc. is seeking an IT Writer and Communications Specialist in Boston to lead digital transformation communications for faculty, staff, and students.

The role translates complex IT changes into clear messaging, developing strategies, campaigns, and training materials to ensure adoption of new systems and processes. You'll collaborate with IT project teams, university leadership, and stakeholders, shaping perceptions and guiding users through change.

Qualifications

• Strong MS Office skills including Word, SharePoint, Excel, Teams, and Outlook.
• Exceptional written and verbal communication with ability to adapt messaging for diverse audiences.
• Ability to quickly understand complex IT systems, processes, and concepts.
• Experience collaborating with cross-functional teams including technical staff and leadership.
• Interest in IT change communications and enabling user adoption.

Responsibilities

• Develop comprehensive change communication plans for IT projects and system changes.
• Create targeted messaging for various user groups explaining what changes, why, and what to do.
• Design multi-channel campaigns to support IT change initiatives and adoption.
• Collaborate with project teams, trainers, and help desks to ensure consistent messaging.

Skills

Communication skills

Technical aptitude

Project collaboration

Adaptability

Tools

Word

SharePoint

Excel

Teams

Outlook

Job description

Connexion Systems & Engineering Inc. is seeking an IT Writer and Communications Specialist in Boston to lead digital transformation communications for faculty, staff, and students.

The role translates complex IT changes into clear messaging, developing strategies, campaigns, and training materials to ensure adoption of new systems and processes. You'll collaborate with IT project teams, university leadership, and stakeholders, shaping perceptions and guiding users through change.