IT Business Systems Analyst

ThyssenKrupp Presta AG; Southfield, Northern (MI, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with Company Match

Paid Vacation

Holidays

Tuition Reimbursement

Job summary

ThyssenKrupp Presta AG is seeking an IT Business Systems Analyst to bridge business stakeholders and technical teams, analyzing and optimizing enterprise systems to support organizational goals.

You will translate business needs into system requirements, create process flows and diagrams, and collaborate on testing, implementation, and governance with ARB standards. This role emphasizes strong communication and SDLC expertise.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience).
• 1–3 years of experience as a business systems analyst, systems analyst, or similar IT analyst role.
• Strong understanding of SDLC and BABOK or equivalent.
• Experience with enterprise systems (ERP, CRM, or similar platforms) — configuration, support, or implementation.
• Knowledge and basic proficiency with AI tools like Microsoft CoPilot.
• Experience developing requirements documentation, process flows, and system diagrams.
• Strong analytical, problem‑solving, and troubleshooting skills.
• Excellent communication skills, bridging technical and business audiences.
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint).

Responsibilities

• Elicit, document, and analyze business requirements for new systems, enhancements, and integrations.
• Translate business needs into functional and technical specifications, system requirements documents, and user stories.
• Analyze existing business systems and workflows to identify inefficiencies, gaps, or opportunities for automation.
• Develop process flows, data flow diagrams, system architecture diagrams, and integration maps.
• Conduct gap analysis between current-state and future-state system capabilities.
• Partner with enterprise architecture and governance teams to ensure proposed solutions align with standards (ARB review processes).
• Configure, test, and support business applications (ERP, CRM, ticketing, or other enterprise platforms).
• Collaborate with developers and vendors to design system solutions that meet business requirements.
• Support system integrations, data migrations, and interface design between platforms.
• Troubleshoot system issues, perform root‑cause analysis, and coordinate resolution with IT teams or vendors.
• Maintain system documentation, configuration standards, and knowledge base articles.
• Develop test plans, test cases, and scripts for system enhancements and new implementations.
• Lead or support User Acceptance Testing (UAT), including defect tracking and resolution coordination.
• Support change management activities, including training materials and end‑user communication.
• Participate in go‑live planning, cutover activities, and post‑implementation support.
• Serve as primary point of contact between business units and IT for assigned systems.
• Facilitate requirements workshops and stakeholder interviews across departments.
• Present system recommendations and analysis findings to technical and non‑technical stakeholders.
• Ensure system‑related artifacts and documentation meet governance and standardization requirements.
• Support project managers with scope definition, timelines, and risk identification for systems‑related initiatives.

Skills

SDLC

BABOK

ERP/CRM

AI tools

Communication

Microsoft Office

Education

Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field

Tools

Visio

Figma

Lucidchart

Job description

Job Summary

The IT Business Systems Analyst serves as the liaison between business stakeholders and technical teams, analyzing and optimizing enterprise systems and applications to support organizational goals. This role combines business process expertise with technical systems knowledge, translating business needs into system requirements and ensuring solutions align with the broader IT and enterprise architecture landscape.

Job Description

Key Responsibilities:

Requirements & Systems Analysis

• Elicit, document, and analyze business requirements for new systems, enhancements, and integrations
• Translate business needs into functional and technical specifications, system requirements documents, and user stories
• Analyze existing business systems and workflows to identify inefficiencies, gaps, or opportunities for automation
• Develop process flows, data flow diagrams, system architecture diagrams, and integration maps
• Conduct gap analysis between current-state and future-state system capabilities
• Partner with enterprise architecture and governance teams to ensure proposed solutions align with standards (e.g., ARB review processes)

System Configuration & Support

• Configure, test, and support business applications (e.g., ERP, CRM, ticketing, or other enterprise platforms)
• Collaborate with developers and vendors to design system solutions that meet business requirements
• Support system integrations, data migrations, and interface design between platforms
• Troubleshoot system issues, perform root‑cause analysis, and coordinate resolution with IT teams or vendors
• Maintain system documentation, configuration standards, and knowledge base articles

Testing & Implementation

• Develop test plans, test cases, and scripts for system enhancements and new implementations
• Lead or support User Acceptance Testing (UAT), including defect tracking and resolution coordination
• Support change management activities, including training materials and end‑user communication
• Participate in go‑live planning, cutover activities, and post‑implementation support

Stakeholder Collaboration & Governance

• Serve as primary point of contact between business units and IT for assigned systems
• Facilitate requirements workshops and stakeholder interviews across departments
• Present system recommendations and analysis findings to technical and non‑technical stakeholders
• Ensure system‑related artifacts and documentation meet organizational governance and standardization requirements
• Support project managers with scope definition, timelines, and risk identification for systems‑related initiatives

Qualifications

Minimum Requirements:

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience)
• 1‑3 years of experience as a business systems analyst, systems analyst, or similar IT analyst role
• Strong understanding of systems development life cycle (SDLC) and business analysis methodologies (BABOK or equivalent)
• Experience with enterprise systems (ERP, CRM, or similar platforms) — configuration, support, or implementation
• Knowledge and basic proficiency with AI tools like Microsoft CoPilot
• Experience developing requirements documentation, process flows, and system diagrams
• Strong analytical, problem‑solving, and troubleshooting skills
• Excellent communication skills, with ability to bridge technical and business audiences
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint)

Preferred Requirements:

• Experience with process modeling or diagramming tools (Visio, Figma, Lucidchart)

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [e-mail].

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We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.