IT Business Systems Analyst

ThyssenKrupp Materials NA; Southfield (MI); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance and Disability

401(k) with Company Match

Paid Vacation and Holidays

Tuition Reimbursement

Job summary

thyssenkrupp Materials NA is seeking an IT Business Systems Analyst to bridge business needs and technical teams. You will analyze enterprise systems, define requirements, and support configurations and testing to optimize ERP/CRM deployments.

You will work with stakeholders across departments, document processes, and contribute to go-live planning, change management, and governance compliance.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 1–3 years as a business systems analyst or similar IT analyst role.
• Strong understanding of SDLC and BABOK or equivalent.
• Experience with ERP/CRM platforms—configuration, support, or implementation.
• Knowledge of AI tools like Microsoft CoPilot.
• Ability to document requirements, process flows, and system diagrams.
• Excellent communication skills bridging technical and business audiences.
• Working knowledge of Word, Excel, PowerPoint.

Responsibilities

• Elicit, document, and analyze business requirements for new systems and integrations.
• Translate needs into functional/technical specs and user stories.
• Analyze existing systems to identify gaps and opportunities for automation.
• Create process/data/system diagrams and keep documentation up to date.
• Support configuration, testing, and implementation of enterprise systems.
• Lead or support UAT, defect tracking, and go-live activities.
• Collaborate with governance teams to ensure standards alignment.
• Communicate findings and recommendations to stakeholders.

Skills

SDLC

BABOK

Business analysis

ERP/CRM

AI tools (CoPilot)

Requirements documentation

Communication

MS Office

Education

Bachelor's degree in Information Systems / Computer Science / Business Admin

Tools

ERP/CRM systems

Microsoft CoPilot

Visio (preferred)

Job description

Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence".

thyssenkrupp Materials NA is a subsidiary of the internationally operating thyssenkrupp Group. Headquartered in Southfield, Michigan, thyssenkrupp Materials NA is a leading provider of production materials and integrated service solutions with almost 2,900 employees and more than 95 locations in North America. With annual sales of $2.9 billion, the company is focused on value-added processing and distribution of a full line of aluminum, stainless, copper, brass, specialty metals, steel, and plastics products. Supply chain management, transportation and logistics, and production support outsourcing solutions are among the many services provided to customers. Business units include Copper and Brass Sales, Engineered Plastics, Ken-Mac Metals, OnlineMetals, thyssenkrupp Steel Services, thyssenkrupp Supply Chain Services, and thyssenkrupp Materials de Mexico.

Your responsibilities

Job Summary

The IT Business Systems Analyst serves as the liaison between business stakeholders and technical teams, analyzing and optimizing enterprise systems and applications to support organizational goals. This role combines business process expertise with technical systems knowledge, translating business needs into system requirements and ensuring solutions align with the broader IT and enterprise architecture landscape.

Job Description

Key Responsibilities:

Requirements & Systems Analysis

• Elicit, document, and analyze business requirements for new systems, enhancements, and integrations
• Translate business needs into functional and technical specifications, system requirements documents, and user stories
• Analyze existing business systems and workflows to identify inefficiencies, gaps, or opportunities for automation
• Develop process flows, data flow diagrams, system architecture diagrams, and integration maps
• Conduct gap analysis between current-state and future-state system capabilities
• Partner with enterprise architecture and governance teams to ensure proposed solutions align with standards (e.g., ARB review processes)

System Configuration & Support

• Configure, test, and support business applications (e.g., ERP, CRM, ticketing, or other enterprise platforms)
• Collaborate with developers and vendors to design system solutions that meet business requirements
• Support system integrations, data migrations, and interface design between platforms
• Troubleshoot system issues, perform root-cause analysis, and coordinate resolution with IT teams or vendors
• Maintain system documentation, configuration standards, and knowledge base articles

Testing & Implementation

• Develop test plans, test cases, and scripts for system enhancements and new implementations
• Lead or support User Acceptance Testing (UAT), including defect tracking and resolution coordination
• Support change management activities, including training materials and end-user communication
• Participate in go-live planning, cutover activities, and post-implementation support

Stakeholder Collaboration & Governance

• Serve as primary point of contact between business units and IT for assigned systems
• Facilitate requirements workshops and stakeholder interviews across departments
• Present system recommendations and analysis findings to technical and non-technical stakeholders
• Ensure system-related artifacts and documentation meet organizational governance and standardization requirements
• Support project managers with scope definition, timelines, and risk identification for systems-related initiatives

Qualifications

Minimum Requirements:

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience)
• 1-3 years of experience as a business systems analyst, systems analyst, or similar IT analyst role
• Strong understanding of systems development life cycle (SDLC) and business analysis methodologies (BABOK or equivalent)
• Experience with enterprise systems (ERP, CRM, or similar platforms) - configuration, support, or implementation
• Knowledge and basic proficiency with AI tools like Microsoft CoPilot
• Experience developing requirements documentation, process flows, and system diagrams
• Strong analytical, problem-solving, and troubleshooting skills
• Excellent communication skills, with ability to bridge technical and business audiences
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint)

Preferred Requirements:

• Experience with process modeling or diagramming tools (Visio, Figma, Lucidchart)

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

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