IT Business Support & Data Migration Specialist

Blackstone Talent Group; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Blackstone Talent Group is seeking an IT Business Support Analyst to provide technical and operational support for the Carma Inventory Automation platform and related applications. This role ensures system reliability and user satisfaction across departments, collaborating with IT, SE&D, Ops, vendor teams.

The position involves data migration activities, documenting configurations, and assisting in user training and onboarding.

Qualifications

• Knowledge of enterprise applications and IT support processes.
• Strong problem-solving and analytical skills.
• Effective communication and customer service orientation.
• Familiarity with ServiceNow ticketing systems.
• Data Center experience is a plus.

Responsibilities

• Manage tickets related to system integration and lifecycle/development issues.
• Assist with data migration from legacy to go-forward systems.
• Collaborate across IT, SE&D, Operations and vendor teams.
• Monitor system performance and contribute to ongoing improvements.
• Provide support beyond a traditional helpdesk level.

Skills

Strong problem-solving

Effective communication

Customer service orientation

ServiceNow familiarity

Data analysis

Tools

ServiceNow

Excel

Job description

Blackstone Talent Group is seeking an IT Business Support Analyst to provide technical and operational support for the Carma Inventory Automation platform and related applications. This role ensures system reliability and user satisfaction across departments, collaborating with IT, SE&D, Ops, vendor teams.

The position involves data migration activities, documenting configurations, and assisting in user training and onboarding.