Technical Business Analyst

A2C; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

A2C is seeking a Business Analyst to support a fast-paced production environment in Philadelphia, collaborating with business stakeholders and IT teams to resolve data and system issues, improve processes, and support operational initiatives.

You will gather requirements, analyze data, and assist in sprint planning and documentation to drive timely system enhancements. Strong SQL, Excel, and communication skills are essential for success in this role.

Qualifications

• 3–4 years of business analysis, operations, systems support, or related business-unit experience.
• Strong analytical, troubleshooting, reconciliation, and problem-solving skills.
• Experience working with data, business systems, and technical teams.

Responsibilities

• Serve as a liaison between business stakeholders and IT development teams.
• Gather business requirements, assess needs, and recommend process or system solutions.
• Analyze operational data; reconcile client files against internal data sets and communicate findings to internal and external partners.
• Research incident tickets, email inquiries, application defects, and data issues; coordinate with IT to ensure timely resolution.
• Track and analyze operational processes, identify root causes, and recommend improvements.
• Participate in sprint planning and project meetings to support timely delivery of system enhancements.
• Create and maintain process documentation and procedure manuals.
• Support training and implementation of new processes with minimal impact to operations.
• Lead business initiatives that impact workflows, procedures, and systems.

Skills

Data analysis

Stakeholder liaison

Problem solving

Communication

Time management

Tools

SQL

Excel

Power BI

Job description

We are seeking a Business Analyst to support a fast-paced production environment. This role will partner with business stakeholders and IT teams to resolve data and system issues, improve business processes, and support operational initiatives.

Key Responsibilities

• Serve as a liaison between business stakeholders and IT development teams.
• Gather business requirements, assess needs, and recommend process or system solutions.
• Analyze operational data; reconcile client files against internal data sets and communicate findings to internal and external partners.
• Research incident tickets, email inquiries, application defects, and data issues; coordinate with IT to ensure timely resolution.
• Track and analyze operational processes, identify root causes, and recommend improvements.
• Participate in sprint planning and project meetings to support timely delivery of system enhancements.
• Create and maintain process documentation and procedure manuals.
• Support training and implementation of new processes with minimal impact to operations.
• Lead business initiatives that impact workflows, procedures, and systems.

Qualifications

• 3–4 years of business analysis, operations, systems support, or related business-unit experience.
• Strong analytical, troubleshooting, reconciliation, and problem-solving skills.
• Experience working with data, business systems, and technical teams.
• Proficiency with Microsoft Office and SQL/data analysis tools.
• Strong communication, organization, customer service, and time-management skills.
• Ability to manage multiple priorities and work independently with minimal supervision.