IT Business Support & Data Migration Analyst

Blackstone Technology Group; Denver (CO); On-site; USD 70,000 - 95,000; Full time

Job summary

Blackstone Talent Group in Denver is seeking an IT Business Support Analyst to provide technical and operational support for the Carma Inventory Automation platform and related applications. This role ensures system reliability and user satisfaction across departments, collaborating with IT, SE&D, Ops, vendor and other business teams on data migration, enhancements/releases and site activations.

Maintain documentation for system configurations and support procedures, monitor performance, and

Qualifications

• Knowledge of enterprise applications and IT support processes.
• Strong problem-solving and analytical skills.
• Effective communication and customer service orientation.
• Familiarity with Servicenow ticketing systems.
• Data Center experience is a plus.

Responsibilities

• Manage ServiceNow tickets related to system integration and lifecycle/development issues.
• Assist with data migration from legacy to go forward systems.
• Collaborate across IT, SE&D, Operations, and vendor teams.
• Monitor system performance and contribute to ongoing improvements.
• Provide support beyond a traditional helpdesk level (strong critical thinking and problem-solving).

Skills

Enterprise apps knowledge

Problem solving

Communication skills

ServiceNow familiarity

Data center experience

Tools

ServiceNow

Excel

Job description

Blackstone Talent Group in Denver is seeking an IT Business Support Analyst to provide technical and operational support for the Carma Inventory Automation platform and related applications. This role ensures system reliability and user satisfaction across departments, collaborating with IT, SE&D, Ops, vendor and other business teams on data migration, enhancements/releases and site activations.

Maintain documentation for system configurations and support procedures, monitor performance, and