IT Business Support Analyst II Full Time Days

01 ETCH East Tennessee Children's Hospital Association, Inc.; Koppel (Beaver County); On-site; USD 52,000 - 78,000; Full time

Job summary

Dolly Parton Children's Hospital is seeking an IT Business Support Analyst II to provide day-to-day IT business support within the Information Technology department. You will manage IT asset inventory, coordinate purchases from order to delivery, track budgets and renewals, and process invoices and POs while supporting the IT service management system.

The role requires strong communication, independence, and problem-solving abilities, with experience in a healthcare setting and proficiency in

Qualifications

• Associate degree in IT or related field.
• Minimum 2 years healthcare IT or admin experience.
• Strong communication and organizational skills.

Responsibilities

• Develop and manage IT asset inventory.
• Coordinate IT purchases and deliveries.
• Track IT budgets and renewals.
• Process IT invoices and POs.
• Support IT service management system usage.
• Collaborate with IT leadership and departments.

Skills

Communication

Customer Service

Independent Work

Problem Solving

Time Management

MS Office Suite

Education

Associate degree IT

Tools

IT Service Management system

Job description

BASIC PURPOSE OF THE JOB

Under general supervision the IT Business Support Analyst II provides day-to-day business support to the Information Technology department. Responsibilities include managing the ordering, tracking and delivery of IT hardware and software, monitoring IT budgets and working with IT leadership to address known variances, processing new and renewal contracts, POs, and invoices in a timely manner. This position also supports the IT Service Management system to maximize the use of all features and functionality that support efficient and effective delivery of IT services.

REPORTS TO

Vice President, Chief Digital and Information Officer

JOB REQUIREMENTS

• Supervisory Responsibilities: No Number of Direct Reports: None
• Minimum Education: Associate's degree in computer science, Information Technology, or related field of study.
• Degree: Yes
• License/Certification Required: N/A
• Minimum Work Experience: Two years of experience in healthcare, information technology, business administration, or administrative support. Years of experience may be used to support minimum education requirement.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent oral and written communication skills.
• Service oriented.
• Able to work independently, think critically, and solve problems.
• Proactive with ability to make routine decisions independently.
• Must have above average problem-solving skills.
• Excellent organizational, time management and customer service skills.
• Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications.

DUTIES AND RESPONSIBILITIES

• Develop and manage a comprehensive inventory of IT assets.
• Facilitate IT purchases, tracking all logistical aspects from initial ordering to completed delivery.
• Track annual hardware and software budget renewals and expenses.
• Track and submit all IT invoices, ensuring they are paid in a timely manner.
• Anticipate the needs of IT Managers and be proactive with support.
• Arrange and facilitate department-wide activities such as the annual All IT Meetings.
• Partner with operational leaders to proactively manage IT needs.
• Works with business and clinical operation leaders to develop self-service modules that improve access to IT services and support.
• Maintains and published monthly Service Management statistics.

PHYSICAL REQUIREMENTS

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

Light lifting, pushing and pulling is required for 10-20 lbs. occasionally and frequent moving of objects of less than 10 lbs. is required.

Frequent sitting with some walking, standing, squatting, bending and reaching is required.

Keyboard/computer use and/or repetitive motions may be required.

COMPANY CULTURE AND VALUES

Come work where you can make a difference everyday. At Dolly Parton Children's Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time.

Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible.

Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission.

Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths.

Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.