IT Business Support Analyst II

Jobtailor; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Knoxville, TN seeks an IT Support / Admin to assist the IT department with procurement, budgeting, and contract processing. You will manage orders, track assets, and help optimize service management while collaborating with operational leaders.

The role emphasizes proactive support, strong communication, and independent problem solving within a healthcare IT context. On-site work in Knoxville with standard business hours.

Qualifications

• Associate degree in IT or related field required.
• Minimum two years in healthcare, IT, admin or related support.
• Excellent oral and written communication skills.
• Service oriented with independent problem solving.
• Proactive with routine decisions and strong organizational skills.

Responsibilities

• Provide day-to-day business support to the IT department.
• Manage ordering, tracking, and delivery of IT hardware and software.
• Monitor IT budgets and address variances with IT leadership.
• Process new and renewal contracts, POs, and invoices promptly.
• Support IT Service Management system for better service delivery.
• Develop and manage inventory of IT assets.
• Facilitate IT purchases and track logistics from ordering to delivery.
• Track annual budget renewals and expenses.
• Submit IT invoices timely.
• Anticipate IT Managers’ needs and provide proactive support.
• Arrange department-wide activities including All IT Meetings.
• Partner with leaders to proactively manage IT needs.
• Collaborate with operations to develop self-service IT access modules.
• Maintain and publish monthly Service Management statistics.
• Report to the Vice President, CIO.

Skills

IT Asset Management

Budget Monitoring

Contract Processing

Invoice Tracking

MS Office Proficiency

Communication Skills

Problem-Solving

Organizational Skills

Time Management

Proactive Support

Education

Associate’s Degree In Information Technology

Associate’s Degree In Computer Science

Tools

MS Office

Outlook

Excel

PowerPoint

Job description

• Provide day-to-day business support to the Information Technology department
• Manage ordering, tracking, and delivery of IT hardware and software
• Monitor IT budgets and work with IT leadership to address known variances
• Process new and renewal contracts, purchase orders, and invoices in a timely manner
• Support the IT Service Management system to maximize features and functionality for efficient IT service delivery
• Develop and manage a comprehensive inventory of IT assets
• Facilitate IT purchases and track logistics from initial ordering through completed delivery
• Track annual hardware and software budget renewals and expenses
• Track and submit IT invoices, ensuring timely payment
• Anticipate IT Managers’ needs and provide proactive support
• Arrange and facilitate department-wide activities, including annual All IT Meetings
• Partner with operational leaders to proactively manage IT needs
• Work with business and clinical operation leaders to develop self-service modules improving access to IT services and support
• Maintain and publish monthly Service Management statistics
• Report to the Vice President, Chief Digital and Information Officer

Requirements

• Associate’s degree in computer science, Information Technology, or related field of study
• Two years of experience in healthcare, information technology, business administration, or administrative support
• Years of experience may be used to support minimum education requirement
• Excellent oral and written communication skills
• Service oriented
• Able to work independently, think critically, and solve problems
• Proactive with ability to make routine decisions independently
• Above average problem-solving skills
• Excellent organizational, time management and customer service skills
• Proficient in MS Office, Outlook, Excel, PowerPoint, and other computer applications
• Light lifting, pushing and pulling of 10–20 lbs. occasionally
• Frequent moving of objects under 10 lbs.
• Frequent sitting with some walking, standing, squatting, bending, and reaching
• Keyboard/computer use and/or repetitive motions may be required

Core Competencies

Demonstrates expertise in managing IT hardware and software procurement, budget tracking, and contract processing while providing proactive support to IT leadership and operational teams. Proficient in utilizing IT Service Management systems to enhance service delivery and maintain comprehensive asset inventories.

Highest-signal resume keywords

• IT Hardware And Software Management
• Budget Tracking And Variance Analysis
• Contract Processing And Invoice Management
• MS Office Proficiency
• Customer Service Orientation

ATS Optimization Keywords

Hard Skills

• IT Asset Management
• Budget Monitoring
• Contract Processing
• Invoice Tracking
• Service Management System Support

Soft Skills

• Excellent Communication Skills
• Problem-Solving Skills
• Organizational Skills
• Time Management Skills
• Proactive Support

Certifications & Qualifications

• Associate’s Degree In Computer Science
• Associate’s Degree In Information Technology

Industry Keywords

• Healthcare
• Information Technology
• Business Administration
• Administrative Support

Tools & Technologies

• MS Office
• Outlook
• Excel
• PowerPoint