IT Business Support Analyst II Full Time Days

etch; Knoxville (TN); On-site; USD 55,000 - 80,000; Full time

Job summary

etch seeks an IT Business Support Analyst II to provide day-to-day IT operations support, manage inventory, and help optimize service delivery in a healthcare setting.

Based in Knoxville, you will coordinate IT purchases, track budgets and renewals, process contracts and invoices, and support the Service Management system.

The role requires strong communication, independent problem solving, and proactive, customer-focused service to enable clinicians and staff to access IT resources efficiently.

Qualifications

• Associate degree in IT or related field is required.
• Minimum 2 years of healthcare/IT or admin support experience.
• Excellent communication and organizational skills.

Responsibilities

• Develop and manage a comprehensive inventory of IT assets.
• Facilitate IT purchases, tracking all logistics from ordering to delivery.
• Track annual hardware and software budget renewals and expenses.
• Track and submit all IT invoices, ensuring timely payments.
• Coordinate department-wide IT activities and meetings.
• Collaborate with operational leaders to proactively manage IT needs.
• Work with clinical leaders to develop self-service IT access modules.
• Maintain and publish monthly Service Management statistics.

Skills

Inventory management

Vendor coordination

IT service support

MS Office proficiency

Budget tracking

Communication skills

Problem solving

Education

Associate's degree in IT or related field

Job description

BASIC PURPOSE OF THE JOB

Under general supervision the IT Business Support Analyst II provides day-to-day business support to the Information Technology department. Responsibilities include managing the ordering, tracking and delivery of IT hardware and software, monitoring IT budgets and working with IT leadership to address known variances, processing new and renewal contracts, POs, and invoices in a timely manner. This position also supports the IT Service Management system to maximize the use of all features and functionality that support efficient and effective delivery of IT services.

REPORTS TO

Vice President, Chief Digital and Information Officer

JOB REQUIREMENTS

• Supervisory Responsibilities: No
• Number of Direct Reports: None
• Minimum Education: Associate's degree in computer science, Information Technology, or related field of study.
• Degree: Yes
• License/Certification Required: N/A
• Minimum Work Experience: Two years of experience in healthcare, information technology, business administration, or administrative support. Years of experience may be used to support minimum education requirement.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent oral and written communication skills.
• Service oriented.
• Able to work independently, think critically, and solve problems.
• Proactive with ability to make routine decisions independently.
• Must have above average problem-solving skills.
• Excellent organizational, time management and customer service skills.
• Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications.

DUTIES AND RESPONSIBILITIES

• Develop and manage a comprehensive inventory of IT assets.
• Facilitate IT purchases, tracking all logistical aspects from initial ordering to completed delivery.
• Track annual hardware and software budget renewals and expenses.
• Track and submit all IT invoices, ensuring they are paid in a timely manner.Anticipate the needs of IT Managers and be proactive with support.
• Arrange and facilitate department-wide activities such as the annual All IT Meetings.
• Partner with operational leaders to proactively manage IT needs.
• Works with business and clinical operation leaders to develop self-service modules that improve access to IT services and support.
• Maintains and published monthly Service Management statistics.

PHYSICAL REQUIREMENTS-Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

Light lifting, pushing and pulling is required for 10-20 lbs. occasionally and frequent moving of objects of less than 10 lbs. is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required.

Come work where you can make a difference everyday.