IT & Business Operations Specialist

PLUS Pr; Arlington, Northern (VA, KY); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Life insurance

Parental leave

Paid vacation

Paid sick leave

Work from home hybrid

Job summary

PLUS Communications in Arlington, VA, is seeking an IT & Business Operations Specialist to join our Operations team. You will manage IT infrastructure, provide technical support, and lead projects to improve efficiency and security.

The role requires 3–4 years of help desk experience, a Bachelor’s degree or equivalent, and strong proficiency in Microsoft 365 and ticket systems (Jira/ServiceNow/Zendesk). A hybrid schedule is offered, with 40 hours/week and potential year-end bonuses.

Qualifications

• 3–4 years of help desk experience.
• Bachelor’s degree or equivalent technical certifications.
• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, and related tools).
• Experience with service ticket management systems (e.g., Jira, ServiceNow, Zendesk, or similar).
• Meticulous attention to detail, strong organizational skills, and a positive, can-do attitude.
• High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Comfortable working and communicating with individuals at all levels and with various vendors and contacts outside of the firm.
• Ability to prioritize and meet deadlines while managing multiple concurrent requests and projects.
• Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information.
• Work independently on IT projects with minimal supervision while remaining adaptable to environmental changes and communicating technical updates effectively across all organizational levels.

Responsibilities

• Provide technical assistance and support for incoming IT requests related to computer systems, software, hardware, and access to business applications.
• Lead IT orientation sessions for new employees and manage offboarding for end-user assets and accounts.
• Set up and support AV systems in conference rooms, including client meetings.
• Support projects related to hardware and software enhancements and troubleshooting.
• Coordinate between PLUS and parent company IT to address user needs and IT compliance.
• Provide ad hoc operational support across the organization as needed.

Skills

Help desk experience

Communication skills

Organizational skills

Confidentiality

Education

Bachelor’s degree or equivalent

Tools

Microsoft 365

Jira

ServiceNow

Zendesk

Job description

PLUS Communications is based in Arlington, Virginia. PLUS Communications leads award-winning campaigns integrating public affairs, corporate communications, digital, advertising and media buying. PLUS means more!

We are seeking an extremely motivated, self-starting specialist to provide technical support for a fast-paced work environment.

Are you looking for:

• A career supporting and optimizing IT systems, infrastructure, and business operations in a professional environment?
• A role where you can apply your technical expertise to solve complex problems and make a direct impact on organizational efficiency and security?
• An opportunity to take ownership of IT operations, lead technical initiatives, and expand your skillset and opportunities for professional development?

Then look no further. PLUS Communications is looking for an IT & Business Operations Specialist to join our Operations team who is eager to take on meaningful work, grow their technical skill set, and contribute as a valued member of our team.

As an IT & Business Operations Specialist, you will manage and optimize essential IT infrastructure and operations, overseeing technical support, systems administration, and business operations initiatives. You will maintain system reliability and security, provide strategic technical support to staff, and collaborate with leadership to identify and implement solutions that improve operational efficiency

What does a day in the life of a PLUS IT & Business Operations Specialist look like?

• Provide technical assistance and support for incoming IT requests and IT support issues related to computer systems, software, hardware, and access to relevant business applications.
• Lead IT orientation sessions for new employees and oversee the offboarding process for end-user assets and accounts.
• Set up and support AV systems in conference rooms, including for client-level meetings.
• Support special projects related to hardware and software enhancements and troubleshooting.
• Act as the primary internal contact between PLUS and parent company IT team to address user needs and maintain IT compliance standards.
• Provide ad hoc operational support across the organization as needed.

What does it take to be a PLUS IT & Business Operations Specialist?

• 3-4 years of help desk experience.
• Bachelor’s degree or equivalent technical certifications.
• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, and related tools).
• Experience with service ticket management systems (e.g., Jira, ServiceNow, Zendesk, or similar).
• Meticulous attention to detail, strong organizational skills, and a positive, can-do attitude.
• High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Comfortable working and communicating with individuals at all levels and with various vendors and contacts outside of the firm.
• Ability to prioritize and meet deadlines while managing multiple concurrent requests and projects.
• Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information.
• Work independently on IT projects with minimal supervision while remaining adaptable to environmental changes and communicating technical updates effectively across all organizational levels.

This is a full-time position requiring 40 hours per week, with a hybrid schedule that includes both in-office and remote work. This position is non-exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay.

• Medical, dental, vision, 401k, and life insurance.
• We also offer a paid parental leave program, paid vacation and paid sick leave.
• In addition, we have a work from home hybrid environment.

The budgeted salary is $60,000 and there is an opportunity for a year-end bonus.

PLUS Communications is an Equal Employment Opportunity (EEO) employer.