IT Business Analyst: Public Safety

City of Fredericksburg, Virginia; Fredericksburg (VA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Benefits

Training

Job summary

City of Fredericksburg, Virginia is seeking a Public Safety Systems Business Analyst to support and enhance public safety systems for Police, Fire/EMS, E911/Dispatch, and Emergency Management. This position combines technical and analytical tasks with opportunities to coordinate upgrades and deliver training materials.

Minimum qualifications include a Bachelor's degree and 1 year of IT operations experience; a Police background check and Virginia driver’s license are required.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business, Criminal Justice, or a related field.
• One year of experience in software configuration, application support, or related IT operations.
• Ability to pass a Police background investigation and hold a valid Virginia driver's license.
• Equivalency of education and experience may apply.

Responsibilities

• Configure, support, and troubleshoot essential public safety applications like CAD, RMS, mobile and in-car apps, and NG911.
• Work with vendors and end users to resolve issues and improve system performance.
• Assist and coordinate system upgrades, testing, and user training.
• Gain understanding of Police, Fire/EMS, and Dispatch workflows and align systems to better support operational needs.
• Identify and implement operational and technological enhancements.
• Build reports and basic queries to support state and federal reporting.
• Create documentation, user guides, and training materials.
• Manage small projects and participate in larger technology initiatives.

Skills

Public safety IT

System troubleshooting

Requirements gathering

Vendor coordination

Education

Bachelor’s degree

Tools

SQL

GIS

Job description

City of Fredericksburg, Virginia

Empower Public Safety: Elevate Systems, Enhance Support, Ensure Excellence!

Hiring Range: $64,957 - $72,750 DOQ

Full-Time | Benefits | Training

Start a Stable, Essential Career Serving Your Community!

What You’ll Do

Join our team as a Public Safety Systems Business Analyst, where you'll play a crucial role in supporting and enhancing public safety systems for Police, Fire/EMS, E911/Dispatch, and Emergency Management. This position involves both technical and analytical tasks. Additional work assignments may include:

Technical Support and Troubleshooting

• Configure, support, and troubleshoot essential public safety applications like Computer Aided-Dispatch (CAD), Records Management Systems (RMS), mobile and in-car applications, and Next-Generation 911 (NG911)
• Work with vendors and end users to resolve issues and improve system performance
• Assist and coordinate system upgrades, testing, and user training

System Alignment and Workflow Integration

• Gain a clear understanding of Police, Fire/EMS, and Dispatch workflows and align systems to better support operational needs
• Identify and implement operational and technological enhancements

Documentation and Reporting

• Build reports and basic queries to support state and federal reporting
• Create documentation, user guides, and training materials

Project Management and Collaboration

• Manage small projects and participate in larger technology initiatives
• Collaborate with personnel and agencies, exercising initiative and independent judgment

Why Join Our Team?

A Career with Purpose

Join an experienced and supportive team that values public service, teamwork, safety, and the opportunity to develop new skills while contributing to the community every day.

Comprehensive Benefits

The City offers a competitive benefits package that offers: medical, vision, and dental coverage, paid leave, paid training, and participation in the Virginia Retirement System.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business, Criminal Justice, or a related field
• One (1) year of experience in software configuration, application support, or related IT operations
• Or an equivalent combination of education and experience
• Ability to pass a Police background investigation
• Valid Commonwealth of Virginia driver’s license
• Strong communication skills for technical and non-technical audiences

Preferred Qualifications

• Proficiency in programming languages and software tools, including SQL, reporting and GIS-supported systems
• Familiarity with public safety technology and cyber security standards

Note: Because these systems support emergency response, this position may occasionally work during adverse weather or when City offices are closed. CJIS and HIPAA training provided. This is not a remote position.

Be Part Of Something Essential

This is more than a job. It is an opportunity to build a stable, rewarding career while serving the residents, businesses and visitors of Fredericksburg. Join a knowledgeable, dedicated team that values accuracy, fairness, collaboration, public service, and committed to the City’s Core Values.

Questions? [e-mail]

The City of Fredericksburg is an Equal Opportunity Employer. The City provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment based on any characteristic protected by federal, state, or local law.