IT Business Analyst: Public Safety

City-of-Fredericksbur; Fredericksburg (VA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Benefits

Training

Job summary

The City of Fredericksburg, Virginia is seeking an IT Business Analyst for Public Safety to support CAD, RMS, NG911, and related systems across Police, Fire/EMS, Dispatch, and Emergency Management. You’ll analyze workflows, coordinate system upgrades, create reports and user guides, and collaborate with agencies to improve operational effectiveness.

This is a full-time, on-site role with benefits and training opportunities.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 1 year of experience in software configuration, application support, or IT operations.
• Ability to pass a Police background investigation.
• Valid Virginia driver’s license.

Responsibilities

• Support CAD, RMS, mobile/in-car apps, and NG911; troubleshoot issues.
• Align Police/Fire/EMS/Dispatch workflows with systems; identify enhancements.
• Create reports, documentation, and training materials.

Skills

Communication skills

Software configuration

Technical teamwork

Education

Bachelor's degree

Tools

SQL

GIS

Job description

IT Business Analyst: Public Safety

CITY OF FREDERICKSBURG, VIRGINIA

Hiring Range: $64,957 - $72,750 DOQ

Full-Time | Benefits | Training

Start a Stable, Essential Career Serving Your Community!

What You’ll Do

Join our team as a Public Safety Systems Business Analyst, where you'll play a crucial role in supporting and enhancing public safety systems for Police, Fire/EMS, E911/Dispatch, and Emergency Management. This position involves both technical and analytical tasks. Additional work assignments may include:

Technical Support and Troubleshooting

• Configure, support, and troubleshoot essential public safety applications like Computer Aided-Dispatch (CAD), Records Management Systems (RMS), mobile and in-car applications, and Next-Generation 911 (NG911).
• Work with vendors and end users to resolve issues and improve system performance.
• Assist and coordinate system upgrades, testing, and user training.

System Alignment and Workflow Integration

• Gain a clear understanding of Police, Fire/EMS, and Dispatch workflows and align systems to better support operational needs.
• Identify and implement operational and technological enhancements.

Documentation and Reporting

• Build reports and basic queries to support state and federal reporting.
• Create documentation, user guides, and training materials.

Project Management and Collaboration

• Manage small projects and participate in larger technology initiatives.
• Collaborate with personnel and agencies, exercising initiative and independent judgment.

Why Join Our Team?

Join an experienced and supportive team that values public service, teamwork, safety, and the opportunity to develop new skills while contributing to the community every day.

The City offers a competitive benefits package that offers: medical, vision, and dental coverage, paid leave, paid training, and participation in the Virginia Retirement System.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business, Criminal Justice, or a related field.
• One (1) year of experience in software configuration, application support, or related IT operations.
• Or an equivalent combination of education and experience.
• Ability to pass a Police background investigation.
• Valid Commonwealth of Virginia driver’s license.
• Strong communication skills for technical and non-technical audiences.

Preferred Qualifications

• Proficiency in programming languages and software tools, including SQL, reporting and GIS-supported systems.
• Familiarity with public safety technology and cyber security standards.

Note: Because these systems support emergency response, this position may occasionally work during adverse weather or when City offices are closed. CJIS and HIPAA training provided. This is not a remote position.

BE PART OF SOMETHING ESSENTIAL

This is more than a job. It is an opportunity to build a stable, rewarding career while serving the residents, businesses and visitors of Fredericksburg. Join a knowledgeable, dedicated team that values accuracy, fairness, collaboration, public service, and committed to the City’s Core Values.

While the position is open until filled, completed City Applications should be submitted to Human Resources before the close of business on September 28, 2026.

Questions? [e-mail]

The City of Fredericksburg is an Equal Opportunity Employer. The City provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment based on any characteristic protected by federal, state, or local law.