IT Business Analyst II

US Diversity Job Search; Jersey City (NJ); Hybrid; USD 83,000 - 112,000; Full time

Benefits offered by this job

Competitive compensation

Global client exposure

Inclusive culture

Exposure to cutting-edge technologies

Job summary

BCforward is seeking an experienced IT Business Analyst II in Jersey City, NJ for a 12-month contract with a hybrid schedule (3 days onsite).

The role focuses on network change governance and execution, with strong experience in change management across network and infrastructure domains. ITIL knowledge and proficiency with ServiceNow or Remedy and Jira are preferred.

Qualifications

• 5+ years in network operations, infrastructure, or change management.
• Strong understanding of change management principles.
• ITIL knowledge preferred.
• Experience in fast-paced, high-volume, global environments with competing priorities.
• Familiarity with ITSM platforms such as ServiceNow or Remedy.
• Proficiency with Agile tools, especially Jira.
• Strong critical thinking and risk assessment skills with clear communication.

Responsibilities

• Lead change governance and oversight for network and infrastructure changes in line with risk controls and standards.
• Review and challenge high-risk changes to confirm readiness, mitigation, and rollback planning. Support go or no-go decisions.
• Oversee global change activity across regions and teams.
• Provide real-time oversight during key change windows.
• Validate change readiness, including implementation steps, rollback strategies, approvals, and stakeholder alignment.
• Analyze change-related incidents, identify trends, and partner with engineering and operations to improve change quality and stability.
• Act as a coordination point among infrastructure, application, and service teams. Facilitate governance forums such as CAB or CAC.
• Drive process improvements, standardization of templates and runbooks, and adoption of best practices across a high-volume environment.
• Support use of ITSM tools, including ServiceNow or Remedy, to enhance visibility, automation, and reporting.

Skills

Critical thinking

Risk assessment

Communication

Stakeholder management

Change management

Tools

ServiceNow

Remedy

Jira

Job description

Job Title: IT Business Analyst II

Location: Jersey City, NJ (Local candidates only)

Duration: Contract - 12 months

Pay Range: $46.81/hr (W2)

Job ID: 409689

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an experienced IT Business Analyst II focused on network change governance and execution to join our dynamic team in Jersey City. The ideal candidate will have strong experience in change management across network and infrastructure domains and a proven ability to enable safe, efficient delivery while reducing production risk and improving service stability.

Role Logistics

Hybrid schedule with a minimum of 3 days onsite per week. Target start month: October or November. Interview process: 1-2 rounds, video required. Glider ID verification. On resume: include current location, relocation plan, availability or start date, and cooling-off details if applicable.

Responsibilities

• Lead change governance and oversight for network and infrastructure changes in line with risk controls and standards.
• Review and challenge high-risk changes to confirm readiness, mitigation, and rollback planning. Support go or no-go decisions.
• Oversee global change activity across regions and teams.
• Provide real-time oversight during key change windows.
• Validate change readiness, including implementation steps, rollback strategies, approvals, and stakeholder alignment.
• Analyze change-related incidents, identify trends, and partner with engineering and operations to improve change quality and stability.
• Act as a coordination point among infrastructure, application, and service teams. Facilitate governance forums such as CAB or CAC.
• Drive process improvements, standardization of templates and runbooks, and adoption of best practices across a high-volume environment.
• Support use of ITSM tools, including ServiceNow or Remedy, to enhance visibility, automation, and reporting.

Required Skills & Qualifications

• 5+ years in network operations, infrastructure, or change management.
• Strong understanding of change management principles.
• ITIL knowledge preferred.
• Experience in fast-paced, high-volume, global environments with competing priorities.
• Familiarity with ITSM platforms such as ServiceNow or Remedy.
• Proficiency with Agile tools, especially Jira.
• Strong critical thinking and risk assessment skills with clear communication.

Preferred Skills

• Ability to challenge constructively and influence outcomes across stakeholders.
• Comfort operating in complex, cross-functional environments.
• Focus on continuous improvement and operational excellence.

Why BCforward?

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.