IT Business Analyst - Entry

wsu; Pullman (WA); On-site; USD 69,000 - 93,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation leave

Paid holidays

Insurance package

Retirement plan

Deferred compensation

Training and development

Tuition waiver

Job summary

Washington State University, located in Pullman, WA, is hiring an IT Business Analyst - Entry to join Facilities Services. You will collaborate with about 15 divisions to improve operational effectiveness through technology, analyze business processes, and translate needs into system requirements.

You will support reporting, automation, scripting, and emerging technologies while ensuring reliable IT services and enterprise-wide support.

Qualifications

• Experience using SQL query tools. Crystal Reports, PowerBI, or BIRT.
• Experience with database technologies (Microsoft SQL Server, Oracle, etc.)
• Experience managing Windows desktops in an Enterprise Active Directory environment.
• Extensive customer service experience in a corporate or education environment.
• Experience managing day-to-day tasks without supervision.
• Ability to work evenings and weekends on occasion and to travel.
• Must have or be able to obtain a valid driver's license.

Responsibilities

• Serve as a bridge between business needs and technical solutions.
• Analyze current processes, identify improvements, and translate needs into requirements.
• Support business process reengineering initiatives and reporting across platforms.
• Assist with automation, scripting, and emerging technologies like AI.
• Provide technical support for hardware and software across Facilities Services.

Skills

SQL Queries

Customer Service

Time Management

Problem Solving

Travel Flexibility

Tools

SQL Server

Oracle

Active Directory

Crystal Reports

PowerBI

BIRT

Job description

Online applications must be received before 11:59pm on: August 30, 2026 If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):
482BA-YN_CS_NPS - IT Business Analyst - Entry
Business Title:
IT Business Analyst - Entry
Employee Type:
Classified

Position Details:

The Opportunity: Are you looking to launch your career in IT and business strategy? We are seeking an IT Business Analyst - Entry to join our Facilities Services team. In this dynamic role, you will collaborate with diverse divisions to boost operational efficiency through innovative technology. You will serve as the bridge between business needs and technical solutions, helping us build a more connected and data-driven organization.

As the IT Business Analyst - Entry, you will serve as an entry-level analyst supporting Facilities Services by collaborating with approximately 15 divisions to improve operational effectiveness and efficiency through the evaluation, design, and implementation of technology solutions. In this position, you will work closely with Facilities Information staff and business stakeholders to analyze current business processes, identify opportunities for improvement, and translate operational needs into functional system requirements. Your responsibilities will include supporting business process reengineering initiatives, developing and maintaining reports across multiple platforms, assisting with automation and scripting solutions, and supporting emerging technologies such as artificial intelligence to enhance operations and data-driven decision-making. In addition, you will provide technical support for hardware and software systems across the Facilities organization, including branch campus units, by assisting with troubleshooting, system maintenance, and ensuring reliable IT services that support continuity of operations.

Additional Information:

This is a full time (100 % FTE), permanent position. This position is overtime eligible.

Monthly Salary: $6,189 to $8,327 | Range 03IT (Steps A-M) | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

In accordance with RCW 49.58.110 , the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Benefits:

• paid sick and vacation leave
• paid holidays
• medical, dental, life and disability insurance package for employees and dependents
• retirement
• deferred compensation, optional supplemental retirement accounts
• training and development
• and employee tuition waiver

Required Qualifications:

• Experience using SQL query tools. Crystal Reports, PowerBI, or BIRT.
• Experience with database technologies (Microsoft SQL Server, Oracle, etc.)
• Experience managing Windows desktops working in an Enterprise Active Directory environment.
• Extensive customer service experience in a corporate or education environment.
• Experience managing day-to-day tasks without constant supervision.
• Ability to work evenings and weekends on occasion and to travel.
• Must have, or be able to obtain by time of hire, a valid driver's license and meet requirements in accordance with SPPM 7.10 and departmental driving standards.

Preferred Qualifications:

• Experience in Website maintenance and development.
• Experience with Java programming.
• Experience supporting Building Automation software.
• Experience working with assistive technologies for impaired users.

Position Sponsorship Eligibility: Not eligible for work visa sponsorship

About Department: https://facilities.wsu.edu/

Area/College: Facilities Services

Department Name: Facilities Services, Administration

Location: Pullman, WA 99164

About Facilities Services (WSU Pullman): Facilities Services' primary mission is the stewardship, maintenance, and operations of the campus buildings, grounds, and utilities on the Pullman campus. We aspire to be the service provider of choice and the employer of choice. We believe in developing solutions of lasting value through robust dialogue and collaboration with our campus partners and industry. Our staff of skilled trades-people, custodians, architects, engineers, interior designers, and support staff strive to demonstrate our commitment to integrity and professionalism.

Working at WSU:

As one of the nation's top public research institutions, Washington State University (WSU) conducts research that improves the lives of people in Washington, the United States, and across the globe. When you make the choice to join WSU, you are joining a community committed to making a positive difference in the lives of others. You will joi