IT Business Analyst

steiner; Itasca (IL); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid/Remote work environment

Generous PTO

Medical/Dental/Vision/Life insurance

Job summary

Steiner Electric is seeking an IT Business Analyst to support our technology and systems that drive Steiner’s distribution and manufacturing operations. You’ll work with users to understand needs, define requirements, troubleshoot issues, implement solutions, and maintain documentation.

The role collaborates with cross-functional teams in a highly engaged environment and includes training and data analysis to ensure system effectiveness and accuracy.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of two years of experience as a Business Analyst or similar role.
• Experience supporting IT systems in manufacturing and/or distribution.
• Epicor Eclipse software knowledge preferred.
• Proficiency with Microsoft 365.
• Excellent customer service skills.
• Strong organizational and time-management skills.
• Excellent troubleshooting and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to work independently and in cross-functional teams.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Provide IT system support to users and translate business needs into solutions.
• Gather requirements, test modifications, and document changes.
• Develop and maintain system procedures and user guides.
• Conduct application and system training for users.
• Troubleshoot issues and communicate resolutions to users.
• Validate reports to ensure data accuracy.
• Explain technical information in user-friendly language.
• Analyze large data sets and understand data requirements.
• Track project status using project management software.

Skills

Customer service

Communication

Teamwork

Time management

Detail oriented

Troubleshooting

Organizational skills

Independent work

Education

Bachelor's degree or equivalent

Tools

Epicor Eclipse

Microsoft 365

Job description

Steiner Electric

National Electrical Distribution Company

IT Business Analyst

Hybrid/ On-Site Position

Are you a positive, ambitious, outgoing individual with impeccable people skills?

Do you have a passion for taking ownership to implement new growth initiatives?

Does working in a highly-engaged organization, one that’s committed to growth, collaboration and innovation interest you?

ABOUT US:

Steiner Electric is a family-owned company founded in 1916. Steiner Electric is the 35th largest electrical supply business in the country, with locations in Northern Illinois, Northwest Indiana and Southeast Wisconsin. We represent many of leading manufacturers in the industry. Our team services customers with standard electrical and industrial supplies and represent automation products, motors and drives, energy management, and custom products. Steiner is a close family culture with a strong commitment to customer service, values, integrity and community service.

WHAT WE OFFER:

We offer a competitive compensation and benefits package that includes:

• Competitive compensation plans
• Tiered "Growth Incentive" Bonus Structure
• Hybrid/Remote work environment
• Generous Paid Time Off
• Medical, Dental, Vision, Life, Short-term and Long-term disability insurance
• Learning & Development Plans
• Coaching & Mentorship
• 401K with company match
• Wellness reimbursement program

WHAT YOU'LL DO:

The primary responsibility of the IT Business Analyst is to provide users with support for the technology and systems that support Steiner’s business. This role works closely with users to understand business needs, identify requirements, troubleshoot issues, determine solutions, and ensure systems and applications are effectively supporting business operations.

1. Provide support to users by gathering and interpreting information, identifying requirements, determining solutions, and communicating solutions back to users.
2. Test system modifications and enhancements to ensure they meet customer and user requirements following installation.
3. Develop and maintain system procedure documentation for newly installed modifications and operating procedures.
4. Conduct application and system training for users.
5. Troubleshoot and resolve system issues by identifying causes, determining solutions, and communicating resolutions to users.
6. Perform report validation to help ensure system and data accuracy.
7. Communicate technical information and solutions in both technical and user-friendly language.
8. Analyze large quantities of data while understanding product data requirements and the impact of inaccurate data entry.
9. Communicate and track project status using project management software.

WHAT WE'LL NEED FROM YOU:

1. Bachelor’s degree from an accredited institution or equivalent relevant experience.

2. Minimum of two years of experience in a Business Analyst or similar role.

3. Experience supporting IT systems within a manufacturing and/or distribution environment.

4. Technical knowledge and experience with Epicor Eclipse software preferred.

5. Proficiency with Microsoft 365.

6. Excellent customer service skills.

7. Strong organizational and time-management skills.

8. Excellent troubleshooting and problem-solving skills.

9. Strong verbal and written communication skills.

10. Ability to work effectively both independently and as part of a team, especially within cross-functional teams.

11. Detail-oriented with the ability to effectively manage multiple priorities in a fast-paced work environment.

We are an equal opportunity employer and will consider all qualified applicants for employment. We employ people without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, protected veteran status, or disability.