IT Business Analyst

Lincoln Electric; Cleveland (OH); On-site; USD 90,000 - 113,000; Full time

Job summary

Lincoln Electric seeks an experienced Business Analyst to bridge business needs and technical delivery. You will translate requirements for Salesforce platforms, web technologies, and digital solutions, collaborating with stakeholders to improve customer experience and operational efficiency.

The ideal candidate has 5–7 years in business analysis, deep Salesforce knowledge, and experience with Agile delivery. This role sits in our IT function in Euclid (Cleveland area) and reports to the IT team.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field.
• 5 to 7 years of experience as a Business Analyst supporting enterprise applications.
• 3+ years of experience working with Salesforce platforms.
• Experience gathering and documenting business and technical requirements.
• Strong understanding of SDLC and Agile methodologies.
• Strong analytical, problem-solving, and process-mapping skills.
• Excellent communication, stakeholder management, and presentation skills.

Responsibilities

• Partner with business stakeholders to understand objectives, processes, and challenges.
• Conduct workshops and discovery sessions to gather requirements and write user stories.
• Create BRDs, use cases, and acceptance criteria for solutions.
• Analyze processes and identify automation opportunities.
• Collaborate with Salesforce admins, developers, and business teams on designs.
• Support Salesforce Sales Cloud, Service Cloud, and related capabilities.
• Gather requirements for web enhancements and digital solutions.
• Coordinate testing, UAT, and release validation with project teams.
• Define reports and dashboards using Salesforce and BI tools.

Skills

Business Analysis

Salesforce

SDLC & Agile

Communication

Data & Reporting

Education

Bachelor's degree

Tools

Jira

Azure DevOps

Power BI

Tableau

Job description

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com.

Location: Euclid - Automation
Employment Status: Salary Full-Time
Function: Information Technology
Pay Range: ($90,191.00 - $112,738.00)
Target Bonus: 10.0%
Req ID: 30309

Position Summary

We are seeking an experienced and results-driven Business Analyst with 5 to 7 years of experience supporting Salesforce platforms and web-based technologies. This role serves as a critical link between business stakeholders and technical teams, translating business requirements into scalable technology solutions that improve customer experience, operational efficiency, and digital capabilities.

The ideal candidate will possess strong analytical skills, expertise in Salesforce capabilities, and experience with web technologies, digital platforms, integrations, and Agile delivery methodologies.

Key Responsibilities

Business Analysis & Requirements Management

• Partner with business stakeholders to understand strategic objectives, business processes, and operational challenges.
• Conduct workshops, interviews, and discovery sessions to gather and document business requirements.
• Create detailed business requirements documents, user stories, process flows, use cases, and acceptance criteria.
• Analyze existing business processes and recommend technology-driven improvements and automation opportunities.
• Facilitate stakeholder reviews and obtain approval for business and functional requirements.

Salesforce Platform Support

• Collaborate with Salesforce administrators, developers, architects, and business teams to design and implement solutions.
• Support Salesforce Sales Cloud, Service Cloud, Commerce Cloud, and related platform capabilities.
• Evaluate business requirements and recommend configuration versus customization approaches.
• Assist with Salesforce releases, testing activities, deployment planning, and user adoption initiatives.
• Monitor enhancement requests and maintain prioritized product backlogs.

Web Technologies & Digital Solutions

• Support enterprise websites and digital applications.
• Gather requirements for web enhancements, content management systems, integrations, and customer experience improvements.
• Work with UX/UI designers, developers, and marketing teams to ensure solutions align with business objectives.

Key Responsibilities (Continued)

Project Delivery & Agile Execution

• Collaborate with project managers and development teams to ensure successful project execution.
• Support testing efforts, including User Acceptance Testing (UAT), defect management, and release validation.
• Track project requirements throughout the lifecycle and ensure traceability from concept through deployment.

Data & Reporting

• Analyze business and customer data to support decision-making and process improvements.
• Define reporting and dashboard requirements using Salesforce reporting capabilities and related BI tools.
• Ensure data quality, consistency, and alignment across integrated systems.

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.
• 5 to 7 years of experience as a Business Analyst supporting enterprise applications.
• 3+ years of experience working with Salesforce platforms.
• Experience gathering and documenting business and technical requirements.
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
• Strong analytical, problem-solving, and process-mapping skills.
• Excellent communication, stakeholder management, and presentation skills.

Preferred Qualifications

• Experience supporting web-based applications, CMS platforms, or enterprise websites.
• Experience with various Salesforce Clouds
• Knowledge of web technologies
• Experience with project management and collaboration tools such as Jira, Azure DevOps, or similar platforms.
• Experience with reporting and analytics tools such as Power BI, Tableau, or Salesforce dashboards.
• Exposure to ERP integrations (SAP, Kinetic, or similar systems).

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.