IT Business Analyst

Lincoln Electric; Euclid (OH); On-site; USD 90,000 - 113,000; Full time

Job summary

Lincoln Electric in Euclid, OH seeks an experienced Business Analyst with 5–7 years supporting Salesforce and web technologies. You will translate business needs into scalable technology solutions, linking stakeholders with technical teams to improve customer experience and operational efficiency.

The ideal candidate has strong Salesforce expertise, data reporting skills, and familiarity with Agile delivery and cross-functional collaboration.

Qualifications

• 5 to 7 years as a Business Analyst supporting enterprise applications.
• 3+ years Salesforce experience.
• Experience gathering and documenting business and technical requirements.
• Strong SDLC and Agile knowledge.
• Excellent communication and stakeholder management skills.

Responsibilities

• Partner with business stakeholders to understand objectives and processes.
• Conduct workshops and interviews to document business requirements.
• Create BRDs, user stories, flows, use cases and acceptance criteria.
• Collaborate with Salesforce admins, developers, and architects on solutions.
• Support Salesforce Sales Cloud, Service Cloud, Commerce Cloud and related capabilities.
• Gather requirements for web enhancements and CMS integrations.
• Support testing, UAT, defect management and releases.
• Define reporting requirements and ensure data quality across systems.

Skills

Salesforce

Agile

SDLC

Requirements gathering

Stakeholder management

Communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Information Systems

Tools

Jira

Azure DevOps

Power BI

Tableau

Job description

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com .

Location: Euclid - Automation
Employment Status: Salary Full-Time
Function: Information Technology
Pay Range: ($90,191.00 - $112,738.00)
Target Bonus: 10.0%
Req ID:30309

Position Summary

We are seeking an experienced and results-driven Business Analyst with 5 to 7 years of experience supporting Salesforce platforms and web-based technologies. This role serves as a critical link between business stakeholders and technical teams, translating business requirements into scalable technology solutions that improve customer experience, operational efficiency, and digital capabilities.

The ideal candidate will possess strong analytical skills, expertise in Salesforce capabilities, and experience with web technologies, digital platforms, integrations, and Agile delivery methodologies.

Key Responsibilities

Business Analysis & Requirements Management

Partner with business stakeholders to understand strategic objectives, business processes, and operational challenges.

Conduct workshops, interviews, and discovery sessions to gather and document business requirements.

Create detailed business requirements documents, user stories, process flows, use cases, and acceptance criteria.

Analyze existing business processes and recommend technology-driven improvements and automation opportunities.

Facilitate stakeholder reviews and obtain approval for business and functional requirements.

Collaborate with Salesforce administrators, developers, architects, and business teams to design and implement solutions.

Support Salesforce Sales Cloud, Service Cloud, Commerce Cloud, and related platform capabilities.

Evaluate business requirements and recommend configuration versus customization approaches.

Assist with Salesforce releases, testing activities, deployment planning, and user adoption initiatives.

Monitor enhancement requests and maintain prioritized product backlogs.

Web Technologies & Digital Solutions

Support enterprise websites and digital applications.

Gather requirements for web enhancements, content management systems, integrations, and customer experience improvements.

Work with UX/UI designers, developers, and marketing teams to ensure solutions align with business objectives.

Project Delivery & Agile Execution

Collaborate with project managers and development teams to ensure successful project execution.

Support testing efforts, including User Acceptance Testing (UAT), defect management, and release validation.

Track project requirements throughout the lifecycle and ensure traceability from concept through deployment.

Data & Reporting

Analyze business and customer data to support decision-making and process improvements.

Define reporting and dashboard requirements using Salesforce reporting capabilities and related BI tools.

Ensure data quality, consistency, and alignment across integrated systems.

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.
• 5 to 7 years of experience as a Business Analyst supporting enterprise applications.
• 3+ years of experience working with Salesforce platforms.
• Experience gathering and documenting business and technical requirements.
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
• Strong analytical, problem-solving, and process-mapping skills.
• Excellent communication, stakeholder management, and presentation skills.

Preferred Qualifications

• Experience supporting web-based applications, CMS platforms, or enterprise websites.
• Experience with various Salesforce Clouds
• Knowledge of web technologies
• Experience with project management and collaboration tools such as Jira, Azure DevOps, or similar platforms.
• Experience with reporting and analytics tools such as Power BI, Tableau, or Salesforce dashboards.
• Exposure to ERP integrations (SAP, Kinetic, or similar systems).

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

Nearest Major Market: Cleveland
Job Segment: Business Analyst, Testing, Cloud, Computer Science, ERP, Technology