IT Business Analyst

charlottenc; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

The Charlotte Area Transit System (CATS) is seeking an IT Business Analyst to act as a system steward and liaison for enterprise systems such as OnRoute, HASTUS, MDTs, and MDT-genfare integrations. You translate operational needs into system requirements, support configuration, and ensure data integrity across platforms.

You will work with Transportation Operations, Maintenance, Dispatch, and business users to document workflows, analyze gaps, and drive improvements while coordinating with IT

Qualifications

• Translating operational needs into system requirements.
• Experience with enterprise systems (OnRoute, HASTUS, MDTs).
• Strong data governance and reporting focus.

Responsibilities

• Serve as functional owner for assigned business systems.
• Document workflows and analyze gaps to identify improvements.
• Develop functional/technical requirements for interfaces and security.
• Coordinate access, backups, and dependencies with IT teams.
• Verify changes meet documented requirements and acceptance criteria.
• Support data imports/exports across OnRoute, HASTUS, Genfare integrations.
• Assist with onboarding and software upgrades and troubleshooting.

Skills

System stewardship

Business process analysis

Requirements gathering

Stakeholder collaboration

Tools

SQL

Job description

Department: Charlotte Area Transit System Department

Thank you for your interest in joining the team that keeps Charlotte moving, at a very exciting time for our organization. At the Charlotte Area Transit System (CATS), we're committed to delivering safe, reliable, and innovative transit services for our growing community, and we value employees who bring professionalism, passion, and a commitment to public service.

This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year's sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long-term investment in mobility. It's an important and exciting step forward for transit in our region.

Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service. If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs.

The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We're excited about what's ahead and appreciate your interest in being part of it.

SUMMARY

The IT Business Analyst serves as system steward and technical application liaison for assigned enterprise and operational technology systems within the Charlotte Area Transit System (CATS). The position translates operational needs into system requirements and supports application configuration, databases, interfaces, testing, and issue resolution. Primary systems include Vontas OnRoute, GIRO HASTUS, Vontas Mobile Data Terminals (MDTs), and MDT integration with Genfare fareboxes.

Major Duties and Responsibilities

• System Stewardship and Application Administration Serve as functional owner for assigned business systems, including Vontas OnRoute and GIRO HASTUS; administer applications and maintain configurations aligned with operational needs.
• Manage workflows, permissions, application data structures, and configuration records within assigned authority and organizational standards.
• Coordinate application access, security, server and network dependencies, backups, and recovery with responsible IT teams and vendors.
• Business Process Analysis and Requirements Development Work with Transportation Operations, Maintenance, Dispatch, and business users to document workflows, analyze system gaps, and identify improvement opportunities.
• Develop functional and technical requirements addressing application behavior, interfaces, hardware dependencies, security, performance, and availability.
• Assess system dependencies and proposed changes, identify risks, define acceptance criteria, and verify that delivered solutions meet documented requirements.
• Database Management and System Integration Query and validate application data using SQL and relational database structures; investigate database-related issues and monitor performance and data integrity.
• Support data imports, exports, and exchanges among OnRoute, HASTUS, and connected transit systems; maintain data mappings and validate accuracy and completeness.
• Manage application database configurations and access within assigned permissions; coordinate upgrades, backups, recovery, and performance improvements with database administrators and vendors.
• Follow approved change control procedures and vendor support requirements for database changes; support reporting accuracy, audit records, and data governance.
• Onboard Technology and Field Support Board buses to perform or coordinate approved software upgrades, application configuration, diagnostics, troubleshooting, and deployment validation.
• Support Vontas MDT hardware, including configuration, diagnostics, troubleshooting, and coordination of repairs or replacement.
• Troubleshoot MDT integration with Genfare fareboxes, including connectivity and data exchange; coordinate corrective actions and perform onboard integration testing.
• Assess application issues involving Integrated Vehicle Logic Units (IVLUs), Automatic Passenger Counting (APC) sensors, Cradlepoint