Transit Analytics & Performance Analyst

City of Charlotte; United States; On-site; USD 85,000 - 123,000; Full time

Job summary

The City of Charlotte's Charlotte Area Transit System (CATS) seeks a Business Analyst II to deliver actionable insights and improve operational performance across the agency. The role partners with multiple units to translate data into concrete recommendations.

You will access and integrate data from several systems, develop reports and dashboards (Power BI, Tableau), and support continuous improvement initiatives, communicating findings to managers and stakeholders.

Qualifications

• Four (4) years of professional experience in business analysis, process analysis, operational analysis, data analysis, performance reporting, program analysis, or a related field; or an equivalent combination of education and experience.
• Experience independently analyzing detailed operational data from multiple sources to investigate performance issues, evaluate improvement initiatives, and develop actionable recommendations.
• Experience using spreadsheets, databases, data analysis and visualization tools, presentation software, and standard office applications to support analysis and decision-making.

Responsibilities

• Access, integrate, validate, analyze, and interpret detailed data from multiple systems.
• Develop recurring and ad-hoc reports, dashboards, summaries, charts, and analytical outputs.
• Investigate trends, anomalies, and performance gaps to identify actionable improvement opportunities.
• Present data findings clearly to support planning, review, and decision-making.
• Coordinate cross-functional analytical work with managers, staff, and stakeholders.

Skills

Data Visualization

Analytical Thinking

Communication

Project Coordination

Judgment & Problem Solving

Cross-functional Collaboration

Education

Four years of professional experience in business analysis or related field

Tools

Power BI

Tableau

SQL

Python

R

Job description

The City of Charlotte's Charlotte Area Transit System (CATS) seeks a Business Analyst II to deliver actionable insights and improve operational performance across the agency. The role partners with multiple units to translate data into concrete recommendations.

You will access and integrate data from several systems, develop reports and dashboards (Power BI, Tableau), and support continuous improvement initiatives, communicating findings to managers and stakeholders.