IT Business Analysis Intern - Documentation & Testing

NYSTRS; City of Albany (NY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

NYSTRS is seeking a student intern to gain hands-on experience in documentation and technical writing within IT Enterprise Applications Solutions. You will help document user requirements, use cases, and test plans while supporting our modern documentation management strategies.

Responsibilities include creating as-is process flows with Visio, developing test cases for regression testing, and assisting with Workday reports and PeopleSoft queries in a hybrid work environment.

Qualifications

• Must be enrolled in a full-time bachelor’s or master’s degree program with at least one semester remaining.
• Strong attention to detail and good communication skills.
• Proficiency with Microsoft Office 365 products such as Word, Excel, SharePoint, Outlook, Visio, and OneNote.

Responsibilities

• Learn about NYSTRS technology infrastructure and how it is used to support the organization.
• Support modern documentation management strategies for specification and test plan management while helping serve our customers' needs.
• Work as part of a team of business analysts, quality assurance and development specialists to document and manage solution knowledge.
• Document current as-is business process and create As-is Process flows using Visio.
• Create test cases for regression testing and assist with setting them up for automated testing.
• Develop Workday reports and queries in PeopleSoft.

Skills

Hardware troubleshooting

Attention to detail

Communication skills

Office 365 proficiency

Education

Bachelor’s or Master’s student (1 semester remaining)

Tools

Microsoft Word

Excel

SharePoint

Outlook

Visio

OneNote

Job description

NYSTRS is seeking a student intern to gain hands-on experience in documentation and technical writing within IT Enterprise Applications Solutions. You will help document user requirements, use cases, and test plans while supporting our modern documentation management strategies.

Responsibilities include creating as-is process flows with Visio, developing test cases for regression testing, and assisting with Workday reports and PeopleSoft queries in a hybrid work environment.