IT Support Specialist

DSN Group, Inc.; Illinois; On-site; USD 42,000 - 52,000; Full time

Job summary

DSN Group, Inc. is seeking a Level 1 Support Tech in Illinois to resolve computer- and user-related issues for our clients.

The role involves assisting with hardware and software, onboarding new staff, and providing support via phone, in person, or remote access, with heavy use of Office 365. The ideal candidate has prior IT or customer service experience, strong troubleshooting skills, and a positive, professional demeanor.

Qualifications

• Previous experience in IT, customer service, or other related fields.
• Ability to build rapport with clients.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.

Responsibilities

• Provide technical assistance with computer hardware and software.
• Resolve issues for users via phone, in person, or remote control/access.
• Onboard new staff with hardware and software.
• O365 is used extensively.

Skills

Customer Service

Troubleshooting

Technical Support

Communication

Tools

Office 365

Job description

Job Description

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related issues for our clients.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for users via phone, in person, or remote control/access
• Onboard new staff with hardware and software
• O365 is used extensively

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Company Description

We are a locally based IT infrastructure support and solutions operation, providing services to Chicagoland clients. Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.

Company Description

We are a locally based IT infrastructure support and solutions operation, providing services to Chicagoland clients. Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.