IT AV/Move/LRA Support Tech - Secret Clearance Eligible

chameleonintegratedservices; Scott Air Force Base (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance including dental

Vision plan (100% company paid)

401K with company match

Life insurance (100% company paid)

Disability insurance (100% company)

Training allowance

PTO

Job summary

Chameleon Integrated Services is seeking an AV/Move/LRA Support Technician to support one of our federal clients at Scott AFB, IL. This position requires a Secret security clearance with Top-Secret eligibility.

The AV/Move/LRA team will provide input to deliverables, provisioning of user accounts, and Level-2/3 support to maintain high system availability. You will coordinate with Global Service Desk, assist end-user desk setups, and configure M365 Teams for collaboration.

Qualifications

• Knowledge of Windows 11 support & technical troubleshooting skills.
• Knowledge of all Microsoft Office 365 applications and Microsoft Teams.
• Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures.
• Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes.
• Ability to follow & enforce established processes and security guidelines and effectively communicate them to users.
• Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow‑up with users.
• Candidate must be reliable, on‑time and able to complete tasks by target dates.
• Maintain a professional work ethic & demeanor.
• Excellent organization & time management skills.
• Candidate must be self‑motivated, driven to learn with a focus on continuous improvement.

Responsibilities

• Provide input to deliverables as required.
• Provision user's accounts.
• Work with Global Service Desk to resolve/solution and track open service tickets.
• Provide Level‑2/3 support and troubleshooting to resolve issues.
• Provide end user desk setups (cube moves).
• Provide Command Level AV support (run DCS and GVS meetings).
• Have the ability to configure, manage, and administer nuances of M365 Teams and the integration of M365 Teams as a primary source of organizational collaboration.
• Responsible for completing room setup for these meeting/conferences/town hall meetings/training classes. Setup shall include configuring and testing all A/V aspects of the event (phones, VTC, audio, network connectivity, etc.).

Skills

Windows 11

M365

MS Teams

Communication

Ticketing

Time management

Security policy

Customer service

Professional conduct

Self-motivation

Job description

Chameleon Integrated Services is seeking an AV/Move/LRA Support Technician to support one of our federal clients at Scott AFB, IL. This position requires a Secret security clearance with Top-Secret eligibility.

The AV/Move/LRA team will provide input to deliverables, provisioning of user accounts, and Level-2/3 support to maintain high system availability. You will coordinate with Global Service Desk, assist end-user desk setups, and configure M365 Teams for collaboration.