Client Support Technician

Centuria; Shiloh (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Centuria is seeking a Client Support Technician at Scott AFB, IL. The role includes managing mobile devices and providing technical support for hardware and software issues. A minimum of 3 years in helpdesk support is required, along with an Active Secret security clearance and relevant certification. This position focuses on ensuring operational efficiency and supporting government personnel in various IT tasks.

Join Centuria, a recognized leader in technology solutions to the Federal Government, committed to a people-centered culture.

Qualifications

• 3+ years of technical experience in helpdesk support or a related IT field.
• Active Secret security clearance is required.
• Local to Scott AFB.

Responsibilities

• Manage and administer mobile devices, laptops, and computers.
• Perform configurations, installations, and troubleshooting for software and hardware.
• Provide minor software and hardware maintenance.
• Assist Government personnel in maintaining hardware and software inventories.

Skills

Helpdesk Support

Hardware Troubleshooting

Software Installation

Configuration Management

Education

DoD 8570.01-M IAT Level II certification (Security +)

Job description

Job Title: Client Support Technician

Location: Scott AFB, IL

Clearance: Secret

Program: HQ CCC

Company/ Program Description:

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do. The Washington Post has recognized Centuria Corporation as one of the top workplaces in the DC Metro area for 2026. This award celebrates nationally recognized companies that make the world a better place to work together by prioritizing a people-centered culture and giving employees a voice. The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces. Centuria is honored to have been awarded this distinction.

Job Responsibilities

• Manage and administer all mobile devices, laptops, and computers (wired, docked, and wireless).
• Perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies.
• Perform configuration management functions for software and hardware.
• Perform initial system diagnostics and troubleshooting. Identify problems and resolve hardware/software/network malfunctions.
• Provide minor software and hardware maintenance, such as component replacement and/or upgrading components and installing software updates and patches. Replacement parts will be provided by the Government.
• Provide basic assistance for commonly used office automation applications.
• The contractor shall utilize the Government provided helpdesk software.
• Open and close secure rooms.
• Assist Government personnel, when tasked, to prepare, document, and maintain a review of hardware and software license and maintenance agreement inventories.

Job Requirements

• Must be local to Scott AFB
• 3+ years of technical experience as helpdesk support or related IT field
• Active Secret security clearance
• DoD 8570.01-M IAT Level II certification (Security +)