IT & Automations Manager

i3DMFG; Redmond (OR); On-site; USD 85,000 - 110,000; Full time

Job summary

i3DMFG in Redmond, Oregon seeks a Business Systems & IT Support Specialist to help govern AI tools, support ERP platforms like Epicor and IMPACT, and assist with CMMC compliance.

You will coordinate with CMIT, handle helpdesk tasks, manage data, security permissions, and drive automation and process improvements across departments.

The role provides hands-on IT support and collaborates with executives to maintain secure and efficient business systems.

Qualifications

• Experience with Epicor and IMPACT ERP systems.
• Coordinate with external IT vendors and CMIT.
• Assist with CMMC compliance and IT security policies.

Responsibilities

• Participate in the use, troubleshooting, and continuous improvement of company business systems (Epicor, IMPACT, and future platforms).
• Support system implementations, upgrades, integrations, data management, testing, and user adoption initiatives.
• Work cross-functionally to identify process improvement opportunities and drive operational efficiencies through technology solutions.
• Assist with development and maintenance of system procedures, workflows, and user documentation.
• Liaison with CMIT for onboarding/offboarding, tickets, and licensing; track tasks and timelines.
• Assist with security permissions, training, and enforcement of CMMC and IT policies.
• Support backup, recovery, and disaster recovery procedures.
• Provide training and user support for AI tools and governance.
• Monitor AI capabilities and vendor solutions aligned with security posture.
• Support automation and SOP creation and enforcement.

Skills

Epicor

IMPACT

Data management

Troubleshooting

IT support

Tools

CMIT

Job description

Description

This position supports cross-functional business systems initiatives, helps i3D adopt and govern AI tools in a secure and controlled way, and assists the General Manager and Integration Team with CMMC compliance certification and ongoing compliance maintenance. The IT & Automation Manager provides day-to-day technical support across departments, drives process improvement through technology, and participates in business systems projects such as Epicor and IMPACT alongside other enterprise platforms.

I3D contracts with CMIT, an outside IT vendor, for IT support. This position is intended to provide additional support and facilitate helpdesk tickets and projects sourced to the outside vendor.

Requirements

Business Systems Support

• Participate in the use, troubleshooting, and continuous improvement of company business systems, including Epicor, IMPACT, and future enterprise platforms.
• Support system implementations, upgrades, integrations, data management, testing, and user adoption initiatives as part of a broader project team.
• Work cross-functionally to identify process improvement opportunities and drive operational efficiencies through technology solutions.
• Assist with development and maintenance of system procedures, workflows, and user documentation.

Liaison with Outside IT Support

• Coordinate with external IT vendors, service providers, and software partners.
• Assist with technology projects, implementations, and process improvements.
• Track CMIT support tickets, project tasks, and resolution timelines.
• Support procurement of IT equipment and software licenses.
• Ensure CMIT provides onboarding and offboarding technology support for employees in a timely manner.
• Hands‑on support for basic day‑to‑day IT needs internally (password resets, printer/peripheral issues, software access, minor troubleshooting), escalating to CMIT as needed.
• Prompt, hands‑on availability to executives for IT support and troubleshooting.

Security & Compliance

• Assist with user access management and security permissions.
• Support training, implementation, and enforcement of CMMC requirements and other IT‑related policies. Assist the General Manager and Integration Team with CMMC certification preparation, documentation, implementation activities, and ongoing compliance maintenance requirements.
• Help maintain backup, recovery, and disaster recovery procedures.
• Report potential security concerns or system vulnerabilities, including risks introduced by new AI tools.
• Maintain inventory of IT hardware and software licenses; track equipment assignment and returns.

AI Enablement & Governance

• Serve as a key point of contact for evaluating and introducing AI tools and use cases across the company in a controlled, secure manner.
• Partner with department leaders to identify practical AI applications that improve efficiency and help pilot and roll out approved tools.
• Help establish and maintain AI usage guidelines, approval workflows, and data‑handling safeguards consistent with company policy and CMMC/ITAR requirements.
• Provide training and user support to help employees adopt AI tools effectively and responsibly.
• Monitor emerging AI capabilities and vendors, and recommend solutions aligned with business needs and security posture.

Automation & Process Improvement

• Process automation design and creation
• Data entry automation
• SOP creation and enforcement