IT & Automation Manager: AI, Security & Process

BTX Precision; Redmond, Northern (OR, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

i3D is seeking an IT & Automation professional to support cross-functional business systems initiatives, govern AI tools, and assist with CMMC compliance. The role provides day-to-day technical support and drives process improvements across Epicor, IMPACT, and other enterprise platforms.

You will work with CMIT as the external IT vendor, help manage helpdesk tickets, and coordinate system upgrades, data management, and user adoption initiatives.

Qualifications

• Participate in the use, troubleshooting, and continuous improvement of company business systems including Epicor and IMPACT.
• Support system implementations, upgrades, integrations, data management, testing, and user adoption initiatives as part of a broader project team.
• Work cross-functionally to identify process improvement opportunities and drive operational efficiencies through technology.

Responsibilities

• Coordinate with external IT vendors and software partners, including CMIT, on projects and support tickets.
• Track support tickets, project tasks, and resolution timelines; assist with procurement of IT equipment and licenses.
• Assist with CMMC compliance preparation, training, and ongoing maintenance; support backup and disaster recovery procedures.
• Serve as a point of contact for evaluating AI tools and governance; help deploy approved tools with governance.

Skills

Cross-functional collaboration

Troubleshooting

Documentation

IT support

Security & compliance awareness

Tools

Epicor

IMPACT

Job description

i3D is seeking an IT & Automation professional to support cross-functional business systems initiatives, govern AI tools, and assist with CMMC compliance. The role provides day-to-day technical support and drives process improvements across Epicor, IMPACT, and other enterprise platforms.

You will work with CMIT as the external IT vendor, help manage helpdesk tickets, and coordinate system upgrades, data management, and user adoption initiatives.