IT Associate: Remote Help Desk & Security for Democracy

protectdemocracy; Washington (District of Columbia); Remote; USD 72,000 - 81,000; Full time

Job summary

Protect Democracy seeks two IT Associates to join our team. You will work closely with the IT Manager and our MSP to administer, support, and troubleshoot existing technology solutions to advance Protect Democracy’s programmatic and operational objectives, while also proposing and implementing tech and cyber security innovations.

Applicants must have at least 3+ years in IT, experience with Google Workspace or Microsoft 365, and a security-first mindset.

Qualifications

• 3+ years of IT experience in a help desk or systems administration capacity, ideally in a remote environment.
• Experience administering Google Workspace or Microsoft 365.
• Comfort using and supporting Apple products.
• A security-first mindset.
• Exceptional interpersonal skills and a passion for solving technology problems for people with varying levels of expertise.

Responsibilities

• Provide direct-to-user support as needed, and monitor MSP help desk to ensure optimal staff support.
• Purchase and manage inventory of technology assets and accessories for staff and the organization.
• Ensure devices are logged into and managed by Mobile Device Management (MDM).
• Ensure software updates are applied and monitor security and critical events.
• Assist with on- and offboarding by creating/deleting accounts across platforms.
• Assist with Google Workspace and Microsoft 365 administration to improve efficiency and security.
• Assist with technology initiatives and training, including cybersecurity training and phishing tests.
• Contribute to special IT projects where expertise is needed.

Skills

Help desk

Systems administration

Google Workspace

Microsoft 365

Apple products

Security mindset

Interpersonal skills

Team collaboration

multitasking

Job description

Protect Democracy seeks two IT Associates to join our team. You will work closely with the IT Manager and our MSP to administer, support, and troubleshoot existing technology solutions to advance Protect Democracy’s programmatic and operational objectives, while also proposing and implementing tech and cyber security innovations.

Applicants must have at least 3+ years in IT, experience with Google Workspace or Microsoft 365, and a security-first mindset.