IT Help Desk Technician — Secure, User-Focused Support

Duplantis Design Group; Thibodaux (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

A design and engineering firm located in Thibodaux, Louisiana, is looking for an IT Technician to coordinate technical support services. The role involves troubleshooting issues, managing user accounts, and ensuring the optimal operation of endpoint devices. Ideal candidates should possess a degree in Computer Information Systems, alongside essential skills in problem-solving and communication. Experience with tools like Microsoft Office 365 and ticketing systems is beneficial, as well as knowledge of internet security protocols.

Qualifications

• 0-5 years’ experience as IT technician or relevant position.
• In-depth understanding of diverse computer systems and networks.
• Well versed in internet security and data privacy principles.

Responsibilities

• Coordinate various technical support services to ensure smooth operations.
• Manage user accounts and passwords within business systems.
• Troubleshoot to diagnose and resolve issues; repair or replace parts.

Skills

Strong diagnostic and problem-solving skills

Strong communication skill set

Good organizational and time management skills

Education

Degree in Computer Information Systems or relevant field

Tools

Microsoft Office 365

Remote Monitoring and Management software

Ticketing systems

Job description

PURPOSE:

Coordinate various technical support services to ensure DDG operates smoothly and Project Management staff can operate efficiently.

ACTIVITIES + RESPONSIBILITIES:

• Promote DDG’s core values, both internally and externally, and comply with the DDG Company Manual
• Configure workstations and necessary peripheral devices; routers/printers/etc.
• Install and configure appropriate software according to specifications
• Complete routine endpoint maintenance and ensure endpoint devices are running optimally
• Manage email traffic; spam filters/mail flow
• Troubleshoot to diagnose and resolve issues; repair or replace parts/resolve printer issues/debugging
• Travel to satellite offices periodically
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Logging, tracking, and prioritizing support requests within a ticketing system
• Identify and escalate unresolved issues to relevant departments
• Manage user accounts and passwords within business systems

QUALIFICATIONS:

• Degree in Computer Information Systems or relevant field
• 0-5 years’ experience as IT technician or relevant position
• Strong diagnostic and problem-solving skills
• Strong communication skill set
• Good organizational and time management skills
• In-depth understanding of diverse computer systems and networks
• Well versed in internet security and data privacy principles
• Preferred work experience with Help Desk

BENEFICIAL TECHNOLOGY KNOWLEDGE:

• Microsoft Office 365
• Spam filter management
• Firewall
• Backup systems
• Remote Monitoring and Management software
• Ticketing systems

APPLY:

• Submit resume to the People + Development team via email [e-mail]
• Specific project experiences and responsibilities shall be provided with resume