IT Associate (Part-time)

Smarty, LLC.; Orem (UT); On-site; USD 39,000 - 58,000; Part time

Benefits offered by this job

401(k) retirement plan with matching

Great workplace and tools to achieve

Team building lunches and activities

Drinks, snacks, and fully-stocked-kich

Company trips and retreats

Job summary

Smarty, LLC is seeking a part-time IT Associate in Utah (Orem) to keep our equipment and systems running securely during normal business hours. You’ll solve problems, configure devices, manage licenses, and help teammates with training and support.

This role emphasizes hands-on learning, strong communication, and a collaborative mindset in a fast-growing SaaS environment. Responsibilities include troubleshooting, hardware/software provisioning, asset tracking, network configuration, and

Qualifications

• Bachelor's degree in IT or related field completed coursework.
• Experience delivering technical customer service preferred.
• Part-time role: 20-25 hours per week, onsite 9am–5pm.
• Willingness to learn and help others.
• SOC2 awareness is a plus.

Responsibilities

• Provide troubleshooting, training, and support to Smarty team members.
• Configure and manage equipment, licenses, and assets.
• Manage network devices and the Smarty phone system.
• Develop and help implement policies for evolving business needs.
• Maintain facilities including HVAC, furniture, and installations.

Skills

Linux Shell scripting

Technical customer service

Strong communication

SOC2 awareness

Education

Bachelor's degree in IT

Job description

Since its founding in 2011, Smarty has become a recognized industry leader in address data intelligence (exciting, we know). We provide enterprise-grade SaaS solutions worldwide for address validation, geocoding, and data enrichment.

Our culture is all about creating, building, helping, and collaborating with energy and excitement. We want to enjoy our time together by being outward toward others, making appropriate efforts to master our respective crafts, and doing lots of fun things together.

Who we are looking for

We are looking for a part-time IT Associate to join our team. This role will deliver exceptional standards of service, ensuring that all of our equipment and systems are functioning at peak performance and secured against any malicious intent. This requires complex problem-solving partnered with persistent learning and teaching. Knowledge of security at large dinosaur containment facilities is not required. If you’re excited by the dynamic challenges of configuring equipment, managing facilities, or reminding us to turn it off and turn it on again, we want to hear from you.

What you’ll do for us

Responsibilities:

• Have fun! Enjoy the interactions with your peers and coworkers
• Provide Smarty team members with general troubleshooting services, problem solving, and training
• Research, procure, manage, configure, and support employee equipment, including laptops, phones, monitors, peripherals, printers, desks, chairs, etc.
• Procure and allocate software licenses and subscriptions
• Track, manage, and disperse company assets
• Configure and update network equipment, including routers, switches, cables, wireless access points, and firmware
• Configure and manage the Smarty phone system
• Ensure that Smarty assets are safe and secure, performing regular audits while installing and managing physical devices
• Develop protocols and assist with creation of policies and procedures to meet the needs of an evolving business landscape
• Manage Smarty facilities to maintain performance standards, including HVAC, elevator, furniture, installations, etc.
• Complete special projects, from remodels and rebuilds to workstation optimization
• Work hard, master your craft, and enjoy the journey - boldly going where no SaaS company has gone before

What you need to get the job done

Requirements:

• Completed coursework related to Bachelor’s degree in IT or similar field
• Experience delivering technical customer service preferred
• This role is part-time, 20-25 hours per week, completed onsite within normal business hours of 9am to 5pm
• Willingness to learn and help others
• Strong communication skills necessary to work with all levels of Smarty
• Detail-oriented and meticulous in problem solving
• Experience working with Linux Shell scripting
• Aware of System & Organization Controls Reporting (SOC2)

What we’ll do for you

Compensation and perks:

• Competitive compensation (DOE)
• 401(k) retirement plan with matching
• Ongoing training for professional and career development
• Great workplace and the tools to accomplish the work
• Team building lunches and activities
• Drinks, snacks, and a fully-stocked kitchen
• Many other perks, including company trips and retreats to exciting locations

Smarty is a leader in location data intelligence-providing enterprise-grade SaaS solutions for address validation, standardization, and geocoding in 240+ countries and territories. Through easy-to-use website tools, SDKs and fully-documented APIs, Smarty's customers process billions of addresses every day!

We are an Equal Opportunity Employer and we require all candidates (that receive and accept employment offers) to complete a background check.