IT Associate I: Tech Support & Systems Admin

Northeast Kingdom Human Services; St. Johnsbury, Derby (VT, VT); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Education reimbursement

Loan repayment

Health insurance

Dental insurance

403(b) retirement plan with Agency con

Paid time off

Wellness program

Disability insurance

Life insurance

Employee assistance program

Low-cost medical and dental

Job summary

Northeast Kingdom Human Services in St. Johnsbury, VT is seeking an IT Associate I to provide essential technical support, maintain systems, and ensure reliability and security of the organization’s technology infrastructure across programs.

The role collaborates with the IT team, supports end users, performs device and network tasks, and helps implement procedures to keep staff connected and productive.

Qualifications

• High school diploma required; associate degree or relevant certification preferred.
• 1–2 years of experience with computers, networks, information security practices, and IT infrastructure.

Responsibilities

• Provide technical support and problem resolution to end users across multiple sites.
• Respond to Help Desk requests in a timely manner.
• Perform equipment moves, repairs, additions, and changes including end user devices and network equipment.
• Install and configure PC hardware and software.
• Collaborate with IT team to create and update operational procedures.
• Maintain and enhance technical infrastructure including LAN/WAN, Windows servers, Exchange, and workstations.
• Troubleshoot and resolve complex technical issues to ensure reliable network performance.

Skills

Problem solving

Troubleshooting

Multitasking

Communication

Teamwork

Attention to detail

Education

High school diploma

Associate degree or related certification preferred

Tools

Windows servers

Exchange

LAN/WAN networks

PC hardware

Job description

Northeast Kingdom Human Services in St. Johnsbury, VT is seeking an IT Associate I to provide essential technical support, maintain systems, and ensure reliability and security of the organization’s technology infrastructure across programs.

The role collaborates with the IT team, supports end users, performs device and network tasks, and helps implement procedures to keep staff connected and productive.