IT Associate

Miles IT, Inc.; United States; Remote; USD 25,000 - 34,000; Full time

Job summary

Miles IT, Inc. is seeking a versatile IT Associate for a 3-month program designed to learn on the job at the intersection of business and technology. Join a fast-paced team and gain hands-on experience across desktop and network support, focusing on Level 1 issues.

You will develop strong communication skills while tackling real-world IT challenges and documenting technical work to improve customer operations.

Qualifications

• Strong interest in working with computers.
• Excellent communication skills and professionalism.
• Strong work ethic.
• Fundamental knowledge of desktop computer hardware, operating systems, and computer networks.

Responsibilities

• Troubleshoot and resolve computer and network related problems.
• Strong and consistent communication.
• Documenting work performed and other technical information.

Skills

Interest in computers

Excellent communication

Strong work ethic

Hardware, OS, and networks basics

Job description

This career opportunity will place you directly in a fast-paced and challenging work environment where you will continually increase your knowledge base and improve your skill set by working on a variety of projects.

This 3-month IT Associate position on our Information Technology Team at Miles IT is an exciting opportunity to learn on the job at a company where business and technology intersect. In this position, you will be helping Miles IT and our customers operate more efficiently through the proper use of today’s technologies.

We are looking for candidates with strong communication skills who also have an aptitude and interest in computer technologies, such as operating systems and networking protocols. In this role, you will learn the nuances of providing desktop and network support, with a focus on Level 1 issues. This position is a great combination of both the consulting side and the technical side of the business.

RESPONSIBILITIES

• Troubleshoot and resolve computer and network related problems


• Strong and consistent communication


• Documenting work performed and other technical information

Role Qualifications

TRAITS

• Detail-oriented, analytical and logical


• Flexible and relentlessly optimistic


• Results-focused with a can-do attitude


• Team-focused and responsible

requirements

• Strong interest in working with computers


• Excellent communication skills and professionalism


• Strong work ethic


• Fundamental knowledge of desktop computer hardware, operation systems and computer networks

We Do Remote Right

Miles IT supplies the necessary hardware for our remote employees and our staff enjoy the no-stress commute to their workstations every day. We maintain a close-knit team and a sense of comradery through group chats and video meetings.

How Success is Measured:

Our IT support team is committed to delivering exceptional service. We measure success by ensuring customers feel their issues are addressed promptly and effectively. Our IT Support Consultants aim to resolve 60% of requests promptly, ensuring no issues persist due to a lack of expertise. Our team’s technical skills are continually evolving through both daily work and dedicated development efforts. With an average of 11 tasks completed per day, our team demonstrates our efficiency and commitment to customer satisfaction.

• iT associate


• iT support consultant


• sr IT support consultant


• IT support specialist


• sr IT support specialist

Helping People Accomplish More

Take a look at the teams & culture that make up Miles IT!

our culture

Being an Inclusive, Welcoming Work Environment

At Miles IT, everyone matters and belongs.

We uplift diverse voices and celebrate people of all backgrounds and walks of life. Our team is dedicated to creating a caring environment where everyone feels seen, heard, and respected for who they are.

Our beliefs aren’t just words on a poster—we live them every day.

As a company, we’re committed to ongoing education and growth so our employees succeed and thrive. We strive to help people accomplish more through technology and believe that true innovation starts with an inclusive, caring work environment.

• We keep our people and their families top-of-mind. Flexible time policy, full suite of company benefits, and outings for teammates & families to enjoy together.


• We advocate for what we believe is right. Our team members are encouraged to speak up and share their perspectives—we believe that real impact comes from thoughtful listening and understanding.


• We champion continual development and growth. Through career development, Miles U sessions, and manager training, we ensure every team member has equal access to learning and leadership opportunities.

These are for our full-time US employees. For position-specific information, check your job listing and location.

Medical, Dental, and Vision Insurance

401K with Company Match

Flexible Spending Account

Supplemental Insurance Plans

Paid Time Off that Rolls Over Each Year

Tuition Assistance

Paid Holidays

Full of healthy breakfast and lunch items.

Build your own desk area how you like.

Enjoy outdoor seating, grills, and a garden.

Includes massage chairs and our library.

Recreation Room

Ping pong, billiards, shuffleboard, and more!

Fully-equipped gym with basketball and racketball courts.

Perks for Everyone

Casual Dress Code

Whether in the office or at home, stay comfortable while you work.

Flexible Time Policy

Make time for yourself when you need it most with flexible hours and PTO.

Ongoing Training

Continue learning with MilesU and tuition reimbursement.

Work one-on-one with your manager to define your path.

Join after-hour programs with your team.

Hardware Discounts

Use our discounts on hardware for your personal setup.

We believe helping people accomplish more is essential to the success and growth of our local communities. Miles Helps is designed to support the many charities our employees are passionate about through volunteer time-off, donations, and financial commitments.

With Volunteer Time-Off, our team can volunteer their time without losing a day’s income. Employees can use this for any non-profit work, but we often choose to make it a team effort. We know we get more done together. We like to use that energy to help our community!

Hear From Us!

Hear from some of our Miles IT employees.