IT Associate

ASM Global; Tysons (VA); On-site; USD 34,000 - 41,000; Part time

Job summary

Capital One Hall is seeking a dependable and customer-focused Part-Time IT Associate to support the venue's day-to-day technology operations. This position is ideal for someone with a strong interest in IT who enjoys working in a fast-paced event environment and providing hands-on technical support.

Responsibilities include first-level technical support, troubleshooting devices, assisting with event tech setups, and maintaining IT equipment and inventory.

Qualifications

• High school diploma or equivalent; IT education/experience preferred.
• Basic understanding of Windows, networking, Wi-Fi, printers, and common business applications.
• Strong troubleshooting and problem-solving skills.
• Comfortable working independently and knowing when to elevate an issue.
• Strong communication and customer-service skills.
• Ability to work in a busy event environment and prioritize multiple requests.
• Ability to lift and move IT equipment and work in various areas of the venue.

Responsibilities

• Provide first-level technical support to venue staff, event teams, and clients.
• Troubleshoot computers, printers, phones, network connectivity, Wi-Fi, and other IT equipment.
• Assist with setup, monitoring, and troubleshooting of technology used during events.
• Support digital signage, lobby displays, LED banners, and other venue technology.
• Assist with maintaining IT equipment, inventory, cables, peripherals, and other technology assets.
• Perform basic user account, workstation, and software support.
• Assist with network troubleshooting and elevate complex issues to the IT Manager.

Skills

Customer service

Troubleshooting

Communication

Prioritization

Independent work

Education

High school diploma or equivalent

IT-related education preferred

Tools

Windows OS

Printers

Networking

Wi-Fi

Job description

Position Overview

Capital One Hall is seeking a dependable and customer-focused Part-Time IT Associate to support the venue's day-to-day technology operations. This position is ideal for someone with a strong interest in IT who enjoys working in a fast-paced event environment and providing hands-on technical support.

Key Responsibilities

• Provide first-level technical support to venue staff, event teams, and clients.
• Troubleshoot computers, printers, phones, network connectivity, Wi-Fi, and other IT equipment.
• Assist with setup, monitoring, and troubleshooting of technology used during events.
• Support digital signage, lobby displays, LED banners, and other venue technology.
• Assist with maintaining IT equipment, inventory, cables, peripherals, and other technology assets.
• Perform basic user account, workstation, and software support.
• Assist with network troubleshooting and elevate more complex network issues to the IT Manager.
• Support event-related technology requests and provide on-site assistance when needed.
• Help monitor technology systems throughout the building and report issues promptly.
• Assist with equipment installations, replacements, updates, and preventative maintenance.
• Document technical issues, solutions, and equipment changes.
• Assist with IT projects and other technology-related tasks as assigned.
• Maintain a professional and service-oriented attitude when working with employees, clients, vendors, and guests.

Qualifications

• High school diploma or equivalent required; IT-related education or experience preferred.
• Basic understanding of Windows computers, networking, Wi-Fi, printers, and common business applications.
• Strong troubleshooting and problem-solving skills.
• Comfortable working independently and knowing when to elevate an issue.
• Strong communication and customer-service skills.
• Ability to work in a busy event environment and prioritize multiple requests.
• Ability to lift and move IT equipment and work in various areas of the venue.
• Previous help desk, desktop support, event technology, or hospitality technology experience is a plus.
• CompTIA A+, Network+, or similar certifications are a plus but not required.

Schedule

This is a part-time position with a flexible, event-driven schedule. Hours may vary based on venue operations and event schedules. Availability for evenings, weekends, and occasional holidays may be required.

Ideal Candidate

The ideal candidate is someone who enjoys technology but also enjoys working with people. They should be comfortable troubleshooting problems on the fly, working in a live event environment, and taking ownership of issues from start to finish. This is a great opportunity for a college student, recent IT graduate, aspiring IT professional, or someone looking to gain hands-on experience in a professional venue environment.

Compensation

Hourly Rate: $25-$30/hour, based on experience and qualifications.

Equal Opportunity

Capital One Hall is committed to providing an inclusive workplace and equal employment opportunities to all qualified applicants.