IT Engineer- Venue

Ole Red; Nashville, Northern (TN, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Ole Red in Nashville is seeking a Venue IT Engineer to support IT services for all venues, including service desks, endpoints, networks, and POS systems. You will travel to venues, implement hardware/software, and lead on-call support within an agile team.

The role requires 1+ year POS experience (Micros Simphony preferred), 3+ years networking (Unifi preferred), and a degree in IS/CS. CCNA preferred; you’ll create end-user guides and optimize processes.

Qualifications

• Degree in Information Systems, Computer Science or equivalent required.
• 1+ years' experience supporting POS systems (Micros Simphony preferred).
• 3+ years' network experience (Unifi preferred).
• Experience with food and beverage multi-location operations.
• CCNA or equivalent certification preferred.

Responsibilities

• Maintain on-site networks, including updates and replacements for business operations.
• Diagnose malfunctions in device software, hardware, and peripherals.
• Support ticketing needs for venues, i.e., box office and mobile devices.
• Provide POS upgrades, testing, and data changes for the POS systems.
• Create end-user guides and train operators; deliver positive customer service.
• Lead on-call helpdesk duties within an agile team.
• Travel to venues for hardware and software implementations and support.
• Document issue frequency and elevate systemic problems.

Skills

IT support

Network troubleshooting

POS systems

On-call support

Agile

Data accuracy

Interpersonal skills

Excel basics

Education

Degree in Information Systems or CS

Tools

Micros Simphony

Unifi

POS hardware

Job description

As a Venue IT Engineer, you'll support significant business and operations goals related to IT, ensuringefficient and effective services. You'll provide system, network, and end-user support for daily operations,projects, and ongoing initiatives, including service desk, desktop, server, information security, vendor,telephony, security monitoring, and business application support. As the ideal candidate, you'reanalytical, detail-oriented, and solutions-focused, with strong technical knowledge and the ability tosupport multiple priorities. Reports to Manager of IT Service Desk.

• Manage the maintenance of on-site networks, including updates, changes and replacements to ensure quality of service for business operations.
• Diagnose malfunctions in device software, hardware, and peripheral accessories.
• Respond to on-site ticketing-related needs, including for box office ticketing platforms and mobile devices.
• Provide upgrades, testing, administrative data changes, and change control items for point-of-sale systems.
• Author end-user guides to improve understanding and usability of the system for operators. Provide positive customer service and training to users with varying technical aptitudes.
• Test new versions of software frequently and thoroughly.
• Document the frequency of issues and elevate systemic problems accordingly.
• Establish processes for completing support tasks with improved accuracy and timeliness.
• Lead on-call helpdesk hotline during peak support times. Support a small, high-performing team using agile methodologies and sharing in rotating on-call duties on or off hours.
• Travel to all venues as required for hardware and software implementations and support.
• Adhere to strict standards for maintaining system data integrity.
• Perform other duties as assigned.

Requirements

Education

• Degree in Information Systems, Computer Science or equivalent related experience required

Experience

• 1+ years' experience supporting point-of-sale systems (preferably Micros Simphony)
• 3+ years' network experience (preferably Unifi)
• Experience with food and beverage business operations, ideally multi-location enterprises

Knowledge, Skills and Abilities

• Effective interpersonal, written, and verbal communication skills
• Excellent attention to detail for identifying patterns and curating obscure system data
• Diligence in troubleshooting complex problems with little information to reach resolution
• Ability to identify risk and reprioritize tasks rapidly without missing deadlines in an ever-changing business
• Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables

Licenses / Certifications

• CCNA or equivalent certification preferred
• Valid driver's license with satisfactory driving record required; will travel to venues as required for hardware and software implementations and support

Physical Requirements

Speak and hear to communicate and use both near and far vision. Frequently sit with some walking and standing for office/property navigation. Frequently lift/carry up to 25 lbs. Occasionally lift/carry up to 50lbs. Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills for computer use.

Working Conditions

In-office position based in a corporate environment with individual workspaces and shared common areas which support focused work while encouraging regular interaction among colleagues. Moderate background noise typical of a collaborative office setting. Occasionally works in entertainment venue settings with data center/non-climate-controlled areas with MDF & IDFs.

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