Information Technology Associate

Core Staffing; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Core Staffing is recruiting for an IT Associate at a global merchant bank in New York City. The role supports the IT department, including the SVP of IT, and contributes to the bank's global IT needs.

It is a temporary-to-permanent position reporting to the NYC office, with 4 days on-site per week. The candidate will provision and manage end-user accounts, provide both in-person and remote support, assist with onboarding/offboarding, monitor email security, coordinate with local vendors, and

Qualifications

• 4-year degree from an accredited institution.
• 2–4 years IT experience, preferably in financial services or other regulated sectors (government, legal or healthcare).
• Experience with end-user provisioning and IT support.

Responsibilities

• Provision / manage end-user accounts (Microsoft, Zoom, Adobe, etc.) and handle account administration needs.
• Provide in-person or remote end-user support, including workstation setup and remote helpdesk for staff at various levels.
• Assist with onboarding and offboarding IT needs for employees.
• Monitor email security gateway and manage email policy.
• Coordinate with local IT vendors at other sites for issues and new implementations.
• Ensure systems are secured, devices are patched, and respond to security incidents.
• Troubleshoot network issues and support external resources for advanced networking initiatives.
• Willingness to work after hours/weekends to support users/projects in other time zones.

Skills

Network Administration

Security

Systems Administration

Microsoft 365

SharePoint Online

Power Platform

Active Directory

Identity management

MFA/SAML

Education

4-year degree from an accredited educational institution

Tools

Fortinet

Meraki

QNAP/Synology

HP Aruba

Entra

Okta

Duo

Job description

Our client, a global merchant bank, is seeking an IT Associate to be a part of the firm’s Information Technology team. The IT Associate would support the firm's IT Department, including the SVP of IT, and the global IT needs of the firm.

This is a temporary to permanent role that reports to the firm's NYC office 4x per week.

Responsibilities

• Provision / manage end-user accounts (e.g., Microsoft, Zoom, Adobe, etc.) and any account administration needs
• Provide in-person or remote (via TeamViewer or similar tool) end-user support, ranging from physical workstation setup/troubleshooting to remote helpdesk support for junior as well as senior employees
• Assist with the IT needs of employee onboarding and offboarding
• Email security gateway monitoring and intervention and broader email policy management
• Coordinate support needs and work with local IT vendors at other sites to resolve issues and deliver new implementations
• Ensure systems are secured, network devices are fully patched and respond to security situations as they develop
• Respond to and remediate network issues and support external resources for more nuanced networking initiatives
• Willingness to work after hours/weekends to support users/projects in other time zones, when needed

Requirements

• 4-year degree from an accredited educational institution preferred
• 2-4 years of IT experience, at a financial services organization or in another regulated sector like government, legal or healthcare preferably

Technical Skills (Required)

• Network Administration and Security (Fortinet stack, Meraki, QNAP/Synology, HP Aruba)
• Systems Administration
• Microsoft 365 product suite and Admin Center proficiency
• Microsoft SharePoint (Online)
• Microsoft Power Platform
• Windows domain services (Active Directory on-prem and Entra, GPO)
• Identity management, MFA and SAML integrations (Okta, Duo)