IT Associate

Calqulate Metrics Ltd; Los Angeles (CA); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid leave and training support

Job summary

Calqulate Metrics Ltd is seeking an IT Associate for the travel sector, located in West Los Angeles, onsite. You will be the day-to-day technical resource for staff, handling requests by phone, email, and ticket queue to keep operations running smoothly.

Responsibilities include diagnosing hardware and software issues, provisioning and deprovisioning accounts, managing device rollouts, and coaching colleagues on tools.

Qualifications

• 2–3 years in a help desk or IT support role at a travel agency or TMC.
• Solid grasp of the platforms and workflows used by a travel business.
• Proficiency with Windows and Microsoft 365 (Outlook, Teams, Word, Excel).
• Comfortable with VPN, Wi‑Fi, printing and remote access.
• Experience with a ticketing system.
• Patience and clear communication with non-technical colleagues.
• Driver's license for branch visits.

Responsibilities

• Handle incoming support requests by phone, email and ticket queue.
• Diagnose and fix laptops, desktops, printers, mobile devices, VPN and business apps.
• Close tickets or escalate complex items to senior staff or vendors.
• Set up and decommission accounts and equipment for joiners and leavers.
• Manage user accounts: resets, permissions, access requests.
• Keep hardware inventory accurate and coordinate device rollouts.
• Coach staff on tools and scheduled updates.

Skills

Customer support

Clear communication

Problem solving

Tools

Windows OS

Microsoft 365

VPN

Active Directory

Remote support tools

MFA

Phishing basics

SaaS applications

Job description

IT Associate - Travel Sector

Location: West Los Angeles, CA -OnsiteType: Full-time

We're hiring on behalf of a client in travel management. The role is the day-to-day technical resource for staff across the business; the person people come to when something isn't working.

The role

• Handle incoming support requests by phone, email and ticket queue
• Diagnose and fix laptops, desktops, printers, mobile devices, VPN and business applications
• See tickets through to closure, passing complex items to senior staff or vendors
• Set up and decommission accounts and equipment for joiners and leavers
• Manage user accounts: resets, permissions, access requests
• Keep the hardware inventory accurate and coordinate device rollouts
• Coach staff on the tools they use and help with scheduled updates and maintenance

You'll need

• 2-3 years in a help desk or IT support role at a travel agency or TMC. This is a firm requirement
• Solid grasp of the platforms and workflows that run a travel business
• Windows and Microsoft 365 (Outlook, Teams, Word, Excel)
• Comfortable with VPN, Wi‑Fi, printing and remote access
• Prior use of a ticketing system
• Patience and clear communication with non-technical colleagues
• Driver's license, as branch visits are part of the job

Helpful: Active Directory, remote support tools, MFA and phishing basics, SaaS application support.

Occasional after-hours work and lifting of equipment. Full benefits package including medical, dental, vision, 401(k), paid leave and training support.